Dr. Elena H Rodriguez, DO

Literally if I could give negative stars to a practice so shady and disrespectful I would. I was referred to the practice by my ob/gyn ( another Shorepoint office) I scheduled new patient exams for my family of four online through the Shorepoint portal. I received a call stating their new patient protocol is to fill out the new patient paperwork and physically bring in the paperwork to the office before a new patient appointment can be scheduled. I was then informed Dr Rodriguez’s office that she does not see children under 12. So I filled out the paperwork for the three of us, drove to the office, dropped off the paperwork and was told we would receive a call to schedule our appointments. Received a call a few weeks later and scheduled all three appointments. Less than one week from our scheduled appointments we received a phone call saying WE canceled our appointments too many times and our appointments were canceled by the office. We never canceled any appointments with the office… ever. Called back to ask why, this must be some sort of mistake and was told “our case “ was sent over to the office manager. Received a call back the following day from the “office manger” who said my husband and I would not be a “ good fit for the doctor “ . I asked about my son, if his appointment had been canceled and was told by this VERY rude “ office manager “ that the doctor does not see children. I stated that he has a scheduled appointment. She once again said OUR family would not make a “good fit for the doctor” Seriously? My husband and I our in forties with no underlying medical conditions. Our children are both healthy and in the talented and gifted programs in the school system we are a kind and compassionate family, who did not deserve the treatment or lack there of from this practice. I urge anyone who is looking for primary care for their family to look somewhere else. I will copy and paste this review to every review site I can, inform my insurance company and personally thank my OB/Gyn ( who I personally adore) for the less the stellar referral.

Dr. Rodriguez ordered blood tests for me. Medicare denied the tests because the wrong medicare code was used. Dr. Rodriguez’s office told me to call my insurance to correct the problem, even though it was their mistake. I told them that they needed to look into it because it was their mistake. They told me they’d look into it and call me back, but they never did. I had a telehealth appointment scheduled with Dr. Rodriguez the next day. Her office sent me a link to join the online video appointment an hour before the appointment. I joined the meeting before the start time, and I stayed online for over an hour. Dr. Rodriguez never joined the meeting. I called Dr. Rodriguez’s office and left a message asking what had happened. No one returned my call.