Frank P Matrone, DO

Dr. Matrone has given me incorrect information about my diagnosis (claiming behavioral changes could overcome familial hypercholesterolemia) and ignored my concerns. Desk receptionist was incompetent and disrespectful. Her inability to enter my insurance information resulted in a 40 minute delay to see my PCP. She complained so loudly about me that I heard her 20 feet away in the waiting room. Melinda Blase (Officer Manager) acknowledged her comments, but did not apologize for the excessive wait nor the slander from her direct report. I felt disrespected and as if my patronage was an inconvenience. If staff is unable to perform their duties and unable to behave with discretion, what other gaps exist for other patients? This is the third consecutive instance of front desk failure at Walbert Ave. within the past year which leads me to believe this is a direct failure of management, accountability, and the ability to CARE for patients.

Personable, Listens and asks how you are and aliments.