Dr. George Kostakis

After receiving excellent care from my previous dentist for several years I was forced to change dentist due to my new insurance plan. I chose to visit Dr. George Kostakis, DDS since his practice accepted my plan and his general ratings were quite good. Upon my first visit he told me that I needed 4 new fillings, a crown replaced and a wisdom tooth pulled. This was a total shock. My former dentist was always thorough, professional and I was up-to-date on all needed dental work. This news was a warning sign for me that should have heeded me. Was Dr Kostakis overly zealous? Did he need new patients? In retrospect this reminds me of the car shop that “finds” needed(?) repairs on your vehicle. For budget reasons, I agreed to letting him do only 2 fillings and perform the rest later. After the procedures I was told that I needed to pay extra because my insurance plan did not cover everything. So,I did. I wondered about these extra fees so I reached out to my insurance company directly.… I was informed that I had paid too much and that a refund from the dentist was necessary. I contacted his office several times asking for this reimbursement. It took awhile for him to respond. In one of his email replies Dr. Kostakis wrote: “ the insurance company sets up phony barriers to block you from using the benefits, while the insurance company collects your premium money, I am in the business to keep people healthy, they are there to make profits” and “I am not refunding money that was honestly earned by repairing your teeth. If you think the insurance company will respond, ask THEM for a refund. And tell them they need to explain YOU their policies more completely.” So, I contacted my insurance. They responded and reached out to Dr. Kostakis and explained their policies to HIM more completely and urged HIM to refund me the sum. Which he reluctantly did…but only partially!