Dr. Imelda Tan Tanchoco, MD

I find most medical doctors nowadays are always in a rush, no time to spare for some conversation and when you ask questions they get annoyed or will brush you off abruptly. Not the case with Dr Tanchoco who carefully explains evrrything patiently. Other clinics also have very inefficient and detached staff while here the girls are amazing and treat you like family. Iwish we can always afford to be in this clinic while my kids Still need pediatric care. Too bad they only take HMO and PPO as I wish i can refer my other friends and relatives here.

We have been seeing Dr Tanchoco since her kaiser days and she has been a blessing to us. She takes good care of the kids, she knows what she is doing in fact we avoid going to the hospital because she has managed my kids asthma well. There are times we couldn’t afford the copayments for all three of my kids when they get sick at the same time and the office people let the doctor know. They understand the situation. They are not MONEY hungry just like what the other review says. That is too over rated. I would stand by dr t and her amazing staff because they are the epitome of awesomeness. We love you to the moon and beyond. - V Family-

Thank you DR. T for understanding when I lost my job and couldn’t afford my kids medicine, she was kind enough to give me medicine to use. We felt so loved that day as she was a blessing to us. I couldn’t afford my insurance payments no more. When people hit rock bottom you will find every act of kindness a blessing. Please continue being so nice and thoughtful.

I would not revisit with this doc(Long story short summary at bottom). On the surface it may seem that she's attentive, but in the end you have to realize that she is (and trained her staff to be) in it for the money. So, patient comes in for a physical which is covered by insurance and they asked for $100 deposit which would be returned once insurance pays. Never had that happen before, but sure why not; I'll comply. We get in for the physical and doc asks if there's any history and I inform her that patient has anemia. We get blood tests ordered as part of physical. A few days later, we get a call from the office that the blood test results came back and it's urgent. We need to get to the office and discuss. Of course in a situation like this, we'd want to know what it is. Nurse on the phone says doc needs to see us in person and cannot tell us on the phone and we need to go in. We ask if it's anemia or is it something else? Again they refuse to tell us. So then mom takes off… from work to go in to understand the severity of situation. She was greeted by the reception that because we have HSA, the visit will be $70. She didn't have enough cash and only had $65, reception says that's good too. Red flags start going up. Doc sees her and says blood came back positive for anemia, we need to make sure patient takes iron. That was all. Doc tells us what we told her. There's no additional prescription, nothing else we need to do. Fast forward to when I get the receipt in the mail. Doc line by line charged a ridiculous amount (hundreds of dollars) to the insurance with one line that apparently wasn't covered (vision test). Their vision test was $50, which involved the eye chart we call out the letters we see. $50! When I asked about the absurdity, the reception checks the bill on her side ensured I won't be charged. I then asked to get all my money back. She tells me that I will get a check for $100 and if there's anything else I need. The bill also said the previous (unwarranted) visit was $63.91. Now I'm even more tweaked. First off, she asked for $70 the first time and then was ok with $65. Now she's hoping I didn't check and wouldn't realize the price difference. When I brought up that there was a difference, she then tells me she'll include that too. Absolutely dishonest. Lastly, I asked about why they had us go in when we knew the patient's condition and we totally did not need to pay to have the doc tell us what we told the doc. Reception tells me that it's protocol. This is the craziest thing I have ever heard. All the previous docs didn't need do this; not for any of us. This screams "money hungry" like no tomorrow. The doc and office refuse to refund the money for the unwarranted visit which we were required to go in for. You can argue we didn't have to go in, but that means not knowing what urgent blood results meant. To top this off, when I expressed that I had to take off from work to go in to hear what I know, the reception rebutted with "No, you did not have to come in. Mom had to come in, so I don't know what you're complaining about". I am once again baffled at this customer service. I don't see the difference of who has to take off work. It's a day off work (lost money at work) and a bill from the doc's office to find out what we knew. Long story short, doc and office is money hungry. They want to maximize their earnings by charging patient and insurance as much as they can. They will pocket any extra if you don't check your bill. And they would want you to have as many office visits as possible as long as they feel it is necessary.

The doctor ->courteous and pleasant, explains well The office--> smells good and clean The staff--> friendly, approachable, on my second visit calls me like they've known me for years.

The doctor was thorough and I love how she interacts with every member of the family. Know wonder with high ratings. Office very clean and warm and inviting like a home.

My baby boy was a 3 1/2 weeks old. We were there for our first appointment. We are very pleased how she is to us.discussed details about his health and she is very loving and nice to my baby. I can't wait for my little precious to have his appointment cuz we know he is in good hands. I can recommend her to all.

The staff is very accommodating. I called 2x without appointment and they still let me through. They treat you like family, so better be nice to the staff. The doctor is very attentive and you don't feel rushed. I like Dr. T a lot. She is nice and explains well. I am glad I found her.

Dr. Tanchoco is really great!!! She is really caring, honest and sociable to talk with. I can relay to her about anything. With regards to the staff, they are really great and excellent. They really extend their help to the patient. They are fast and very knowlegeable about what they are doing.

Dr. Tanchoco is a really nice and a pleasant doctor to talk with. She really spent time with my child and explain everything till you really understand it. The staffs are really great. And they really reached out to patient who needs help. The office is really clean and is well decorated. I highly recommend Dr. Tanchoco to my friends and family.