Jacques Conaway, MD

I saw Dr. Conaway for a second opinion regarding potential sleep apnea. IS bedside manner was great and he spent a considerable amount of time with me going over my medical history. Dr. Conaway decided to order a sleep study and said we'd talk once the results were in. Fast forward to the sleep study, everything went as planned, however, it took almost 3 weeks for the results to come in, which is the fault of the sleep centers, however, his front desk staff showed little interest in helping to figure out why it was taking so long. The sleep center finally called me and said the results were in, but I'd have to talk to Dr. Conaway to get the final report. I called back to Dr. Conaway's office asking for him to give me a call to discuss the results and figure out the next steps. After several days (and several follow-up calls) one of the techs in the office called with the results, however, he was unable to answer any of my questions. I eventually called back to the office and asked if… Dr. Conaway himself could please give me a call so we could figure out the next steps (the results defied his expectations, which we discussed at my first appointment). He receptionist quickly responded that he does not call patients and that I would have to come in for another appointment. Really.......As someone who works in healthcare and has managed several large practices, this is one of the craziest things I have ever heard. If our physicians refused to return patient calls they would be in hot water. That said, I by no means was asking for a telephone appointment, but just simply wanted to ask a few follow-up questions. Like most people, I work during the week, which can make it difficult to schedule multiple doctors appointments. If Dr. Conaway called and answered my questions and then said I'd like to see you again, I would have obliged, however, I'm not going to take time off from work to come in and review test results that I've already been made aware of. Long story short, this is simply unprofessional and not how patients should be treated. Ultimately, the receptionist said she would take the message but literally told me to not get my hopes up that he would call. Unfortunately, I have invested too much time and effort into this sleep study so I have no choice but to keep playing this game with his office.

He is a very thorough and understanding. Great bed side manor.