I brought my four year old granddaughter in for an eye appointment. I was unaware the appt was at the Regency office (I didn’t know there was more than one), so I went to Oregon. They told me and allowed us to race over for her to be seen, since she’s been having headaches. I was extremely grateful.
Once there, I attributed the wait to the fact that we were 25 mins late, but we arrived at 2:55 and she wasn’t seen by the dr until 4:15.
The lady that did the first part of the exam was so nice. She put my granddaughter at ease and there were no problems getting the answers she needed, until my granddaughter couldn’t read the letters on the mirror anymore.
The doctor was a different story. I have NEVER been to a doctor, who works with children, that was so despondent and rude towards a child. First off, as a doctor that works with children, he should know that four year olds are antsy (especially after waiting for 1 hr 20 mins).
Second, he doesn’t know the history of each… child and maybe, he should take that into account in the future. There is a reason we have guardianship of my granddaughter. She has not had an easy life and there have been people in her life that have abused her. She has a particular fear of men, upon first meeting them. If there is a situation I think the person she’s working with (i.e daycare) needs to know, I will share this, however, I do not feel an eye dr needs that information because I assume the appointment is short and the doctor will be kind.
During the appointment, Dr. Knupp shh’d her numerous times while he was speaking to me.
I understand how distracting that is, however, she wasn’t yelling, she wasn’t out of control, she was talking. He could have taken a more polite approach. “Please hold on while I finish talking to your Grandma”. Really anything would have been kinder than shhh. Shhh. Shhh.
When it was time for the exam, he gave her the card and put the letters on the mirror. She started the first couple, with no problem. However, she started to stall.
That could have been due to having been cooped up in an office for almost 90 mins or the drs demeanor when she didn’t answer quickly enough.
At one point he said, “it’s a new one, it’s a new one, it’s a new one”. I’m an adult and had no idea why he was repeating it, until I realized, he meant there was a new letter in the mirror. We aren’t mind readers.
Another time, he took her chin into his hand and lifted her head. Unacceptable. She basically shut down after that. I could feel her body tense. It took all of my will power not to jump up and scold him for such behavior. You know nothing about this child except she has eye problems and she’s having headaches. You have no right to physically move her head.
The appointment was basically done because she had no desire to finish. He then turned to his computer, typed a bunch of stuff, asked what pharmacy we used, continued typing and finally turned around to tell us she will need her eyes dilated before coming back to make sure the correct lenses are made and he’s faxing over a med to do that.
He has no bedside manner. As an adult, I don’t care, I think it’s terrible and will probably give you a bad referral and switch doctors, however, when it deals with one my children, that’s a different story. I will not allow my children to be bullied by an uncaring, cold doctor.
I also explained she had headaches. He never even brought that up…not once. That’s a huge concern in our lives b/c four olds don’t normally get them. And even though this is a complaint of hers, he pushed her follow-up appointment out a MONTH. I was shocked when I got to the desk and they said, ok, he wants her back in a month.
I have scheduled an appointment with a different office because I do not want my granddaughter to be treated in such an unkind manner when we are currently trying to teach her and reassure her people aren’t mean.
Read More