Dr. Jason M Rubino, DO

I recently visited Dr Rubino's office for a case of what appeared to be Rotavirus. Before going to the office, I called to ask if they could test for it because I was going to be around family members I didn't want to get sick. The front desk said they checked with a physician and they could not test for it. I ended up going in anyway because I had been vomiting for 48 hours and needed an EKG. When I got there, the provider said they can absolutely test for Rotavirus and gave me an option for a test. The test was then lost and they notify me until over a day later. I said I could go back for another but wanted to make sure I wouldn't have to wait when I got there. They assured me the front desk was tracking and would be ready when I arrived. They botched that, too. When i got there the front desk knew nothing of it and made no effort to resolve it for over 15 minutes until I asked for their supervisor. When I complained to the supervisor their response from from the… secretary, Jodi Strock, was "it's clear that we are unable to meet your expectations" and you are no longer welcome at our business. These guys missed the mark not once, not twice but three times and simply complaining about it was enough for them to request I go somewhere else. That part is fine. I'm with them. However, this is an office that wants zero accountability for their actions and appears to have no intention to improve based on the response. Also, issues with back office botching things was a regular occurrence. When an off site MRI was ordered for numbness in my arm they forgot to order it, then they didn't contact me with the results. They don't answer the phone in an urgent care so that you have to pay to be seen before they will answer questions about what services they perform. Half of my immediate family are Dr's. I have a reasonable bar for my expectations. Honestly, the providers here are decent but I have had one issue with one of them absolutely missing the mark on a diagnosis. The real issue is the support staff has horrible communication and their inability to provide accurate information or keep up with tests or their results is worse than providers not being able to do their job.