Jean Rene Mbassi, FNP-BC

Very very rude. I was seen by NP Mbessi yesterday for an ongoing sickness that Ascension had continually pushed me to urgent care for (multiple trips in 2 months) I was FINALLY able to see a provider with Ascension who I am (was) and established patient with. Mbessi saw me with a sinus infection and prescribed me Prednisone and told me to follow up with Dr. Patterson my Asthma and Allergy specialist. I called Dr Pattersons office on my way home and was told Prednisone was not only not going to help but that an antibiotic is what I needed. Mbessi had told me that the green thick mucus and face pain and swelling were from uncontrolled asthma. Dr. Pattersons office informed me that is absolutely not the case and I needed antibiotics for a sinus infection which has nothing to do with my asthma. The nurse at Dr Pattersons office informed me because I had seen Mbessi that day for this issue if they saw me as well insurance would likely fight the double office visits on one day. … Dr. Pattersons nurse told me to call and request an antibiotic and if they refused to tell them to call Dr. Patterson to confirm this was necessary. After waiting on hold for 30 minutes I drove to the office still on hold to get someone to answer me on if I could get an antibiotic. Mbessi told his staff he would call one in (at this time he had left the building for the day (4:00pm)). The office manager assured me that it would be called in to my pharmacy shortly. By 6 pm my pharmacy still had no record of an antibiotic and they were closing at 7pm. I called the after hours nurse requesting the antibiotics that I was told would be called in to be called in. I was connected to Mbessi by phone and he IMMEDIATELY was exceedingly condescending, loud, and rude. When I stated that he was supposed to call in the antibiotics his response was “No I am not supposed to call it in. I told my staff to tell you I would call it in but I was not supposed to do anything.” Then when I told him that by having his staff tell me that it was getting called in that made it that he was “supposed to” he hung up the phone on me. I called the after hours again. This time I was told that he was calling it in and the after hours were instructed not to allow any of my phone calls through to after hours. I reported this through the portal as well as to the office manager at the Ascension office he works at. I will never go back and strongly recommend if you want to be listened to and treated with respect and care find ANYONE else.