Dr. Jennifer B. Zander, MD

I chose Dr. Zander bc a few years ago she had great reviews and was highly recommended. My first visit with her was great. Unfortunately she went downhill fast, like all Northwestern doctors tend to do. On a personal level she is fantastic, but she fails to really examine her patients. I went to her for a thyroid condition, yet she is the first doctor that never did the standard neck examination of the thyroid gland. That should have been my first clue. Northwestern is notorious for not allowing patients to contact a doctor directly, so you can never get one on the phone, forcing people to communicate via MyChart. I gave her one star bc I have been getting the run around from her office now for a week regarding prescription updates that need to be made due to recent lab results showing a change in my thyroid levels. Her nurse responded that while they had the results, Dr Zander has yet to review them. Too busy. So much for her Hippocratic oath.

My first (and will be last) visit Dr Zander seemed engaged but really did more listening than asking me questions about what she was hearing. She ordered labs which I completed within 2 days. Then I waited to hear from her. And waited. No response to my messages. Had to escalate it to a supervisor and then Dr had a staff member call me with results. I had more questions and those went unanswered too. Frustrating and will not go back. She also never heard of thyroid tests T3 and T4 which I found odd.

Dr. Zander was nice on my first and last visit. Ordered labs for 6 months. Results were ready in 2 days and called for doctor's review. Called another 3 times and sent messages on their site - all of which were not answered. I felt 2 weeks with no response was not acceptable and cancelled my second appointment which was in 6 months from labs. Do not like their office procedures.

I really like her. She helped get my Hashimotos under control. She's willing to look at the entire picture and offer solid. She has a warm bedside manner and talks to you like she's not in a rush. Only complaint is the wait times vary. Sometimes I get in pretty quick, and other times I end up waiting for 40 minutes.