Dr. Joseph Dylan Bowles, MD

Doctor is great. Most staff is great except for Chelsea at the front desk and Jessie (billing) is the doctor’s wife. The front desk is just rude. Billing is the absolute worst I've ever encountered. Jessie Bowles will not return my numerous calls. It took 4 months for her to file a claim the insurance company would pay. She billed my medical insurance in February for Digestive Surgery (I had a tooth pulled) using incorrect codes on most of 9 charges totaling 1,946.00. That is insurance fraud. Thankfully they didn't pay. She would never return my calls and hasn't to this day so I can't even ask her why she did that. Unfortunately, the claim my insurance paid included a 260.00 x-ray. When they told me I needed this "special" x-ray, I gave them the same x-ray on CD the referring surgeon from the prior week took (he told me they may need one and to provide this to them). The technician took the CD and had to ask Jessie if they could accept it. The technician told me they would perform the… x-ray using their machine, but I would not be charged for it. Well, they billed insurance and insurance paid 50%. They may or may not ask me for the other 50% but regardless, insurance paid 50% and that is the same as me paying since my policy has a 1,500.00 maximum. I could have used that on the implant I still need. She also tried to bill insurance for 2 office visits but retracted and just billed for one. I even question that since it was nowhere on the "pre-treatment estimate". Speaking of the pre-treatment estimate, the reason they didn't file for so long is because my insurance (they are "in-network") asked for a narrative. I was told the insurance company was being ridiculous. I was stuck in the middle. In Network provider being asked for additional information but they refused to provide it. My insurance company tried for 2 months to get the information to no avail. It baffles me why Jessie would never return my calls. I even sent her a PM on Facebook simply asking her to contact me so I could understand what the issues were. She didn't reply but she blocked me on Facebook. Is this how a professional does business? I don't think so. Everything stated in this review is fully backed up with documentation/proof. I don't take writing such an inflammatory review lightly. I would discourage anyone from ever using this dentist.