Our son had a terrible headache and was vomiting. The vomiting slowed down and then stopped. After calling Grand Pediatrics I was told to keep an eye on it and if we want an appointment we can come in the next day. We saw Kimberly Resleff. She diagnosed him with a ruptured eardrum. It was his right ear, however, she noted the left in his chart. He had a massive headache and sore neck that ice or Tylenol would not help. Kimberly told us that, â??the good news is itâ??s not meningitis--if it were he would be not only be yelling in pain, but not be able to move his head and neck as wellâ??. She never addressed his head or the vomiting that I called about the day before. She prescribed our son an antibiotic for his ear.
The next day, I called again. His headache was so massive and debilitating that he wasnâ??t moving around and light and sound were bothering him. Our son has a history of ear infections, but never with these symptoms or side effects before. The nurse said… it was just the ear infection and it would take time for the antibiotic to work.
The next day I called again. Our sonâ??s headache was still so strong. I told the nurse that I know we have to wait for the antibiotic to work, but I can only go by what he is telling me and he is telling me that this ear infection is different. Sound and light were bothering him and he was not moving around. He was nauseas and had double and blurry vision. I asked to see Dr. Kincaid, specifically, but he was not available again, so we saw Kaitlin (Kardong) Mallon.
Kaitlin started off by reiterating to me what Kimberly Resleff said, that, if youâ??re suspecting meningitis, itâ??s not. Meningitis had not even occurred to us, it was they who brought it up. She stated that our son can tip his head forward so itâ??s not serious. When I asked about his vision and nausea Kaitlin said it was his equilibrium affected by the ear infection. She then asked him where it hurt and he pointed to the back and sides of his neck and his whole head. He said, â??and here, tooâ??, pointing to the front of his neck. At that, Kaitlin nodded at me, waving her hand and said since it is bothering him in the front of his neck, it is his sinuses in his throat and to give him Dimetapp. Finally, she felt his throat and did not look at or into his eyes at all.
We continued to watch through Friday and there was no improvement. On Saturday our sonâ??s eyes crossed and he was still seeing double with blurry vision, nausea, and the massive headache.
On Monday morning, I called the Spokane Eye Clinic and reported his symptoms. Their triage team got him in that day and we saw Dr. Colburn. He found swelling behind his eyes and on the veins to his eyes and sent us to the ER at Sacred Heart. Thank God we took him somewhere else and they listened to us, because our son could have experienced so much more physical damage, or worse, if we had continued to trust Grand Pediatrics.
The doctors found a mastoid sinusitis behind his right ear and a blood clot on his brain. All of this explained the massive headaches, neck pain, vomiting, nausea, double and blurry vision, and crossed eyes. Our son wore an eye patch, alternating both eyes each day, he had a pic line inserted, surgery to put a tube in his right ear by ENT Dr. Pokorny, a string of antibiotics, and blood thinning shots twice a day.
I called Grand Pediatrics and spoke to nurse Rhonda, who identified herself as Dr. Kincaidâ??s nurse, and let her know that we recently found out that our family has a history of Factor V Leiden. I did not know if it was pertinent, but wanted to let them know because the doctors in the hospital were looking for any family history that could be of help in our sonâ??s care. She said they were â??keeping a close eyeâ?? on his file and she would tell Dr. Kincaid personally, and also write it in his file. However, on our follow-up visit with Grand Pediatrics, Dr. Kincaid had no idea what I was talking about and said it is not mentioned in the file.
Our son had three nearly week long hospital stays with several visits to the ER. The first, of course, was due to the original diagnosis. The others, due to fever and headache with chest pain and difficulty breathing. We went to the ER and another MRI was done. The results showed that there was still fluid in the mastoid behind his ear, but that it had reduced in size, as did the clot. When he was released from the ER, we had instructions to follow up with our primary care physician in 1-2 days.
We called Grand Pediatrics and had an appointment with Kimberly Resleff. Again, Dr. Kincaid was not available. Since the test results included the progress of the mastoid, we also called Dr. Pokorny at the ENT office to inform them. At the appointment we told Kimberly that now our son had chest pain around his heart with a widespread rash, and it began with his last dose of Meropenem infusion. It had increased significantly by the time my husband and son reached Grand Pediatrics office. He was dizzy, nauseas, and had no appetite. We were concerned that it could be a reaction to the Meropenem, because with the previous dose he felt the infusion going through his arm and chest and it was hurting. No temperature was taken at the office. They waited for an hour at their office while Kimberly contacted Dr. Pokorny about what the MRI said and whether or not a rash was a symptom of the mastoid infection. It was not. Kimberly then diagnosed a viral infection with a prescription for a topical cream. She told my husband that â??we just canâ??t protect our kids from everythingâ??. They came home and when they started the next infusion, the same symptoms of rash and pain occurred. We called Grand Pediatrics and were hung up on by a nurse. We will give her the benefit of the doubt and say they were disconn
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