Dr. Joshua Samuel Jacobs, MD

Utter medical negligence by this so called team. I was anticipating a change in pharmacy benefits and a change in medication with the new year. I met with Dr. Jacob’s on December 12 to go over the changes so we could get the ball rolling and not have a delay in my immune treatment which I require every 3 weeks to stay healthy due to a serious immune disorder. He assured me that it would be handled well. Then almost month later I call back and find out nothing has been done. The office didn’t have a new script from the Dr. The contract worker they had hired to deal with insurance benefits at the office still didn’t know I had a new pharmacy benefits provider. She was trying to order the old medication from the old benefits provider. So I spent the next two weeks on the phone for entire days - leaving messages, waiting on hold, coordinating between nursing staff (bc the dr was now on vacation), the independent contractor who didn’t understand my insurance change, my pharmacy benefits… provider and the pharmacy filing the order. Babysitting grown adults who are getting paid to apparently not do their jobs. The office at first admitted to dropping the ball, then they each slowly started to blame other people in the office and I realized what a toxic dysfunctional mess the whole operation was. I think they can handle routine allergy shots. That’s their bread and butter. Anything more is a deep stretch for their abilities. In the end I finally got my medication two weeks late and it would have been even later if I hadn’t borrowed a medical pump to use from a complete stranger. This was an incredibly stressful process that would have been avoided if people at this office understood how to do their jobs.

Dr. Jacobs has solved my medical problem when 7 other doctors i have seen could not. He is diligent at finding out the root of a problem and spends a lot of time with me each visit. I feel so lucky to have found him.

Really loved Dr. Jacobs initially when I saw him ten years ago. Seemed very professional, friendly, responsive and sensitive to my needs. Last time I saw him for a follow up he was rude and condescending. I don't know if he was having a bad day or bad life but I experienced it as being very unprofessional. He said to me (direct quote) : "You've really gone down hill since last time I saw you!" Now granted, I have gained 25 lbs over the last ten years he's seen me plus I'm on antidepressants. Still thoughtless, insensitive comment. I will never return to him again despite my previous high regard for him. No patient deserves to be treated like that regardless of what might have set him off.