Dr. Justin Cook

I rearranged my whole day today to meet with Dr. Cook, for the third time, reguarding a horribly painful tooth that I’ve been dealing with for a over a year. His office called an HOUR before I was preparing to leave to have it extracted to tell me that I couldn’t come in at all. After loosing sleep last night and enlisting family to help with my other obligations so I could finally get some relief...NOTHING. I tried to tell the lady who called that I still wanted to come in and ask Dr. Cook some questions because my goal was to actually keep my tooth, but I was rudely shut down no matter what I said. I just had a $1,300.00 root canal on this same tooth a week ago under Dr. Cook’s direction. Because I got no relief, he was going to pull it this morning after we determined that there was nothing I could do to save it. To make matters much worse, she shamed me over a medication that I’ve been on for just over a year - the SAME pain medicine I was on last year when Dr. Cook first… examined my tooth...a medicine I’m on because I’m recovering from a third back surgery that I just had eight weeks ago. A medicine that they’ve known I’ve been on for a year! I was just there less than 2 weeks ago - why wasn’t I told then that it would be thousands more dollars to have an oral surgeon or an anesthesiologist present to extract a single tooth?!? She told me the ONLY option I had if I wanted Dr. Cook to look at my tooth was to agree to an oral surgeon extracting it or to let an anesthesiologist sedate me in Dr. Cook’s office for a routine extraction. An hour before I leave? After I have mentally prepared myself and lost sleep last night worrying over this? WHAT?!? And IF I agreed to all of this ridiculousness, I had to come in next week and sign pre-surgical paperwork BEFORE they could schedule the anesthesiologist or oral surgeon?!? So I can go another week or two feeling this horrendous pain before they’ll step in and help me with some relief?!? No thank you. I’m in tears as I type this! I’ve never had a doctor OR a dentist turn me away. EVER. Especially in an emergency situation where I’m not able to function due to the pain levels! I don’t even know what to do now. They blindsided me, and I’m very hurt over the way I was spoken to. I wouldn’t treat my enemy the way she treated me this morning, but even more important is how will I get this taken care of now?!? I’ll have to find another dentist... make an appointment... get a checkup...and schedule another extraction date. How long will that take? I don’t know yet, but it’s too long when your miserable! If your dentist can’t help you in an emergency situation...the why is that person your dentist? I just recommended him to my mom and sister. My husband and daughter see him too. He just lost 3 established patients and two potential future patients. If he did not help me in a prior scheduled EMERGENCY situation, then he won’t help them under the same circumstances. It’s devistating and heartbreaking to have to leave this review, but I can no longer eat or function because of the tooth pain. It’s unbelievable!

Dr. Cook and his staff are the absolute best you will ever find. Everyone who works there is wonderful and caring, and Dr. Cook is so sweet, and truly gifted. He loves his patients, and he loves his job. No matter if you're terrified of the dentist, or just think your teeth are too 'bad' - give Dr. Cook a chance and he will completely change your world.