Dr. Kim N Le

I came to Dr Le with broken dentures. What I ended up with was a run around for five days, because I questioned the fee for dentures because my plan told me exactly what I would pay. They tried to charge me $500+ more than what was contracted with my plan. I was told they were going to have to get with the “lab” and come up with a plan for my case. Not sure about the reason for that because a plan was presented to me on the day I was there and I was asked to sign it but refused since it was incorrectly priced. They also said they were going to have to wait for confirmation from my plan thru the mail or fax. (No email?). I was told it would take a couple days. Again not sure why because I verified it in 5 mins on the phone. In the end after a few days I was told that my case was too “complicated” for them to handle and was told they wouldn’t be able to help me. A simple truth from the beginning the day I was there would have prevented this from happening and I would not be… sitting here with a sore mouth unable to eat for all this time. I am very concerned for the way I was treated from the first day and hope to help anyone else that plans on coming to this disorganized and uneducated place of business. I posted this same review on her website. I will check in a few days to see if it was posted. I came to Dr Le with broken dentures. What I ended up with was a run around for five days, because I questioned the fee for dentures because my plan told me exactly what I would pay. They tried to charge me $500+ more than what was contracted with my plan. I was told they were going to have to get with the “lab” and come up with a plan for my case. Not sure about the reason for that because a plan was presented to me on the day I was there and I was asked to sign it but refused since it was incorrectly priced. They also said they were going to have to wait for confirmation from my plan thru the mail or fax. (No email?). I was told it would take a couple days. Again not sure why because I verified it in 5 mins on the phone. In the end after a few days I was told that my case was too “complicated” for them to handle and was told they wouldn’t be able to help me. A simple truth from the beginning the day I was there would have prevented this from happening and I would not be sitting here with a sore mouth unable to eat for all this time. I am very concerned for the way I was treated from the first day and hope to help anyone else that plans on coming to this disorganized and uneducated place of business. I posted this same review on her website. I will check in a few days to see if it was posted. Probably not since they seem to only have 5 star reviews…interesting!