Dr. Kimberly J Santiago, DDS

Completely in it for the money, billed for fake items, double charged, and told I needed tons of procedures I didn't need at all.

Like other reviewers have stated - this doctor is in it for the money and will way overcharge and say you need treatments you absolutely don't.

When I first came to this dental office, I would have given them a 4 or 5 but my views changed over time and why I switched to a dental office. Later they were one or zero and I switched to a 2-star review because my recent interaction with them. At first, they were very good and they had a hygienist Cecilia who was very good but left to be with her children. I was referred to their office by someone else. Later I found they were not under Aetna insurance which was a major disappointment but all Costco employees that work nearby are under Aetna. I kept pushing them to join Aetna and finally one day, one of the hygienists told me Good news, we are now under Aetna insurance. Little did I know or find out later due to a poor explanation that apparently, she meant Dr. Jed ONLY. Both dentists (husband and wife) even though they are in the same office carry different insurance plans. So, I got bills from Dr. Kimberley and I found she was out-of-network. Later they left Aetna so both… dentists were out-of-network again. Also, my other issues with the practice was the turnover of staff. For some reason, it seems like many staff in the front office and elsewhere would change often. I would come into my next appointment and there were many new people who did not know me nor my treatment background and I had to start at zero almost every time. Additionally, I had an implant with them which ultimately failed. The two dentists boasted on all the wall of all their training but many of the certificates seemed quite dated. The practice went through many extra procedures with bone to get the implant to succeed but none of it worked. They said all procedures were recommended and necessary. One of my biggest complaint was I asked for a consultation appointment before about procedures as to the implant. I met with Dr. Kimberley for about 30 minutes and after I found she had billed my insurance about $180-350 for this chat. None of this was covered by insurance. I had to pay it all. I thought unreasonable from your own dentist and way too expense. I have had consultations with other professionals-lawyer, doctor etc. and was never charged anything because it was a free consultation and they were my professional or it was very minimal. I had never seen anyone charge that much to just talk for 30 minutes. I wish I had been given a heads up beforehand. Just too many mistakes as to billing and surprises after the fact. I was told many times one thing and then after the fact, I would find out it was different. Also in the treatment room, they would show repetitive photos of their children and others. It was fine at first but later became boring and you would think I have seen this many times. Near the lobby, they would try to sell other kinds of other products like add-ons in commission sales. They were trying to get the maximum money out of you that they could. For all of these reasons, I will elsewhere. Implant redone and working well. I did take a warranty out with Santiago Dental insurance. They did reimburse in a timely manner with proof from my current dentist. I think the amount should have been more but because they honored this warranty, I gave them 2 stars.

They do procedures & test, treatment that is not needed just for billing. They document procedures that they have not done in the chart and then bill insurance and then collect it from patient almost 18 months later saying insurance declined coverage . They charge $ 400 minimum after each visit and I realized after switching dentist none of this was necessary. There are so many other good dentist in the area.

Even though Dr. Santiago was very through I felt nickel and dimed. They would go overboard on everything since I had great insurance and I spent 3 hours getting my teeth cleaned. They were not that bad. Great bedside manner, staff is amazing, too expensive.