Dr. Kristen Marie Zeller-Hack, MD

This was probably the worst doctor experience of my life. This doctor, having known me 5 minutes and without even knowing what was wrong with me (she refused to look at my x rays that show my diagnosis) told me my condition is likely incurable (what condition is that since she said she could not diagnose me without new imaging?) and that I just need to go see a psychiatrist to help me cope with the pain. She told me that I would have to stop all other treatments that help my pain if I wanted to be treated by her. I told her regenerative medicine has helped me in the past with improving my pain and she said and documented that if I continue pursue treatments like PRP that have helped me in the past I will likely get worse and that my condition is likely incurable. When she wasn’t being dismissive or hostile she was rambling about how screens and concrete cause hypermobility and how my body probably just isn’t compatible with modern life. She claimed hypermobility did not exist 20 years… ago and blamed me “growing up on screens” for why I’m hypermobile, despite the fact that I am old enough that I did not even grow up in an era where mobile phones or iPads existed yet. She also claimed in the progress note that she reviewed xrays with me when in fact she refused to look at any imaging or X-rays during my appointment. She also told me I need to go out and do fun things and hang out with friends and that would help my pain, which was completely inappropriate given I was quite literally bedbound for weeks before seeing her and my condition is an obstacle to having a social life, which she would have known if she took literally ANY interest in what was going on with my health. Her demeanor was hostile and arrogant. I have no idea what her problem is but this was genuinely a traumatizing experience and I will never go back.

She gets 5 star reviews from easy patients. If you have special needs, disability issues, mental health issues, communication challenges, or a complex medical history, DO NOT SEE Dr. Zeller. She quickly becomes extremely rude when you ask questions or have needs that take any additional time. She is arrogant and didn't even listen to my husband who was with me and advocated for me. Very rushed and only worried about getting thru as many people as quickly as possible.

She was extremely confusing to me during my procedure. Talked to me like I was a bad little dog that had just peed on her shoes. Condescending and looked down at her patients. Zero compassion.

Went above and beyond explaining my condition.

As others have shared, Dr. Zeller seems adversarial in her care and offers some of the worst "bedside manner" I've ever dealt with. I heard her verbally arguing with another patient one time through a CLOSED DOOR. It was so bad, I had to take my spouse with as a witness that I wasn't crazy. One visit turned skeptic into a believer. I have been suffering for years with chronic pain, depression, and just "dealing with it" based on the advice and care from Dr. Zeller. I don't have any ax to grind, but reading the other negative reviews has been helpful for me. I'm encouraged to re-try to find help. Do yourself a favor, find someone else first if you can. She was NEVER on time for appointments, despite the fact that I was often the first appointment of the day. On several occasions, I witnessed her walking into Summit Ortho 10+ minutes after my appointments were supposed to have started first thing in the morning. As far as the accuracy of her diagnosis; well no I don't think… that it's all in my head. The best advice I got from her visits was a recommendation to see a dermatologist about an unusual skin spot on my back.

Was very discourteous to prognosis from referring physician, discourteous about previous pt, gave bad advice on potential solutions. Arrogant, and not interested in discussing symptoms. She just wanted to argue. Would not go back.

This "Doctor" verbally attacked me and told me to overcome PTSD all I had to do was read a book about someone whose incident "was MUCH more tragic than" mine. She stood in front of me within 18 inches of my face and told me over and over that I was feeling sorry for myself and my injuries weren't valid. Several psychologists have diagnosed me and I have valid Doctors who have diagnosed me and was approved for disability. There is obviously a reason she works for workman's comp insurance.

I was injured at work and referred to Dr. Zeller by workmans comp and ortho doc. she met me twice (for a total of maybe 40min for both appointments combined) on this 2nd visit she accused me of self harming and being a psychiatric case not a true medical case. She proceeded to berate and argue with me when I clearly disagreed with her accusation. I told her Ive never had any issues with self harming of any kind at all and that the only psychological problem I had was some moderate anxiety (which I think most ppl have specially when dealing with the worst chronic pain condition you can have) once I told her her assessment of me was completely wrong and I would be going to get a 2nd opinion she got very aggressive and rude saying it wouldn't make me healthy and she was right I was wrong etc. I have then gone on to see top medical doctors in my condition who all confirmed that I indeed have this condition she said was in my head. The worst part of this is after I left she proceeded to… call all my doctors and workmans comp case manager to tell them Im making this injury up and it's all in my head or that I'm self harming so they should stop treating me as a patient and send me to psychiatrist. She actually tried to get all of my doctors to drop me as a patient and not care for me. Not only that but tried to get them to close my legitimate workcomp case and not treat me. She is just honestly and evil uncaring woman. She took an oath to do no harm and that is all she did to me is harm me. I had to go almost 2 full months with no medical care while workcomp investigated my medical records to make sure I had no psych problems or history of self harm (which I didn't like I had told Dr. Zeller) please please I urge you not to go to her. If I could give her 0 stars I would, and now suffer from anxiety when going to new doctors. Thanks doc!

Worst doctor I have ever seen. Very rude, condescending, aarogant bedside manner. Gets angry when told she isn't agreed with and would like second opinion. Will go out of her way to slander patients name to other care providers.

The only doctor I trust with my neck and lower back.