Dr. Kyle Barclay Heron, MD

Dr Heron is great until he loses interest, his bedside manner can be kind, but he drops patients very easily. If you have chronic pain and are in need of lasting medical care I urge you to look somewhere else.

Thousands of dollars and I feel worse now than when I originally went in. Doesn’t listen no bedside manner. Only interested in his ego and not my health or recovery. If you want to feel better find another doc

I waited 2 months to get an appointment and was instructed to be sure to bring all medical records or I would be denied a visit. My PCP was shocked of the 2-month waiting period and suggested I call them back and ask to be placed on a waiting list if there are cancellations. No such thing! This should have been a red flag. Staff was extremely un-caring and rude during the process. I arrived at the office to find it empty of patients, I thought I waited 2 months because how busy they were. I was placed in a rather dark and gloomy room; Dr. Heron walks in with a female that was writing notes. This was about a 15-minute visit and felt extremely rushed, he stood the whole time near the door as if he just could not wait to leave. I was interrupted so many times that I kept getting the urge to get up and leave. Never have I experienced anything like this in my lifetime with a medical doctor. I found Dr. Heron to be highly incompetent, arrogant, conceited with a lack of bedside… manners. I had hundreds of pages in my medical record with MRI’s. He glanced at a few lines on the first page of the record and placed an MRI image up in the air, squinted his eyes and stated: Everything looks perfect. The only time the nurse spoke was one time to contradict me on a statement I made specifically to the doctor, instead she thought she was the doctor and blurted out a poor response that was not hers to give. My impression is that perhaps this clinic is strictly for patients who are terminally ill and if you are not, this is not a place to go for help. I cannot emphasize enough how rude, unwelcoming and un-caring the staff was during this process. The ultimate insult? A $600 bill. Please do your due diligence in finding a caring compassionate doctor and do not give up, they do exist.

I waited 2 months to get an appointment and was instructed to be sure to bring all medical records or I would be denied a visit. My PCP was shocked of the 2-month waiting period and suggested I call them back and ask to be placed on a waiting list if there are cancellations. No such thing! This should have been a red flag. Staff was extremely un-caring and rude during the process. I arrived at the office to find it empty of patients, I thought I waited 2 months because how busy they were. I was placed in a rather dark and gloomy room; Dr. Heron walks in with a female that was writing notes. This was about a 15-minute visit and felt extremely rushed, he stood the whole time near the door as if he just could not wait to leave. I was interrupted so many times that I kept getting the urge to get up and leave. Never have I experienced anything like this in my lifetime with a medical doctor. I found Dr. Heron to be highly incompetent, arrogant, conceited with a lack of bedside… manners. I had hundreds of pages in my medical record with MRI’s. He glanced at a few lines on the first page of the record and placed an MRI image up in the air, squinted his eyes and stated: Everything looks perfect. The only time the nurse spoke was one time to contradict me on a statement I made specifically to the doctor, instead she thought she was the doctor and blurted out a poor response that was not hers to give. My impression is that perhaps this clinic is strictly for patients who are terminally ill and if you are not, this is not a place to go for help. I cannot emphasize enough how rude, unwelcoming and un-caring the staff was during this process. The ultimate insult? A $600 bill. Please do your due diligence in finding a caring compassionate doctor and do not give up, they do exist.

Not impressed with this doctor. Waited over two hours to see him. Was told that he takes a lot of time with patients. Ended up missing another appointment because of this.

I really like Dr. Heron. Unfortunately he is no longer with IPM. I miss him there. He has been my pain management doctor for years. I should have followed him. I still might. He cares about his patients

Dr. Heron is by far the kindest, most compassionate Dr. I ever had in regards to pain management. I had him for years!!! He was able to help me so much that I am out of a wheelchair and walking. He is a rare gem. Since I have moved, it is hard to find this kind of quality in any other pain management Dr. so far. He is beyond excellent !!!

Great listener and he cares about his patience #1

Dr. Heron and Sue who also interviews and does intakes, listen and care about the pain you are experiencing.

I was diagnosed with Trigeminal Neuralgia by Dr Heron. First I must say there is a reason that he and his staff are so busy. Dr Heron, Sue, Susan, Andrew, a his, Tracey and now Beth are exceptionally good at what they do. After I was diagnosed, he referred me to Stanford Clinics to try an experimental procedure to relieve my chronic pain. I am so impressed by Dr Heron and his staff, I just cannot say enough positive things about them. Even when I told them what my employer did to me (illegally cancelled my health care, retroactively!), his staff was still willing to do what they could to help me. If you can get your doctor to refer you to Dr Heron, you will forever be grateful as I am.