Dr. Lakhvir Singh, MD

Extremely unhappy ONETIME customer. Having recently moved to the area, I needed a new eye doctor and this practice was recommended to me. I made my initial appointment and when I arrived, I VERY EXPLICITLY explained to the front desk that I don't have vision insurance - but rather, that I have to submit my itemized bill, MYSELF, to my health insurance to receive my reimbursement of $85. They tell me, ok, and that they will bill me as though I do not have insurance. Great - that is very nice of you. BECAUSE AFTER ALL, I DON'T TECHNICALLY HAVE VISION INSURANCE. They still ask for my insurance card for on record. (In retrospect, I NEVER SHOULD HAVE GIVEN THIS TO THEM!) Anyway, so I get my “exam” (Which is itself a complete racket: I was shuffled to 3 different people: only one actually did much of anything, [checked my prescription with the lenses,] one only "talked” to me for a minute, trying to talk me into getting dilation (which I thankfully refused, as you will see later with the… pricing this place charges,) and another, "contact lens specialist" who completely disregarded my request to continue using my current brand of contacts and pushed a sample of another brand which I tried to wear for about 3 hours and had to throw out. I needed to then call back to order the correct brand and waited on hold for about 20 minutes until i finally got to her voicemail and proceeded to play phone tag for the next 2 days. Complete waste of my time). After my exam, I checked out and I received an itemized bill with the following line items: * CL Ev/Dr Aphakic - Both Eyes (Contact lens evaluation) - $49 * NP Comprehensive Exam - $280 (Can hardly call it comprehensive when you are charging me for other things now can ya?) * Refraction (Basically finding my prescription) - $75 There were 2 items in the adjustment column: Prompt Pay Discount = $20 Adjustment of $125.61 off of the "Comprehensive Exam" I was told that the $125.61 adjustment was off of the normal price of the exam because I did not have insurance. So I left paying an absolutely absurd amount of money $258.39 for my exam (especially absurd considering I really had no issues, and I brought my current boxes of contacts with the prescription on them so they had a starting point.) I chalked it up as my fault for my lack of proper research beforehand. I left under the impression that I had PAID IN FULL and that I needed to go home to submit my own reimbursement. AGAIN, I was VERY clear and explicit when explaining my situation. I did not expect them to know verbatim all types of insurance coverages, let alone know my personal situation. I came prepared, knew the details of my health insurance plan, and was very clear in what I needed. WELL…THAT WAS NOT THE TRUTH!!!! I recently received an additional bill for $40.61. I called them to try to straighten the situation out. It was explained to me that THEY submitted the insurance claim for me. So, when they received my $85 reimbursement, they subtracted the $85 from the $125.61. Now, remember, I was told that the $125.61 was a discount because I didn’t have insurance. I told them that and was told that they were not supposed to do that - that the $125.61 is an ESTIMATE that their system automatically makes predicting what the insurance will pay for and that it is further adjusted based off of what the insurance actually ends up paying. It is NOT a discount to me because of not having vision insurance. NOT ONLY WAS INITIALLY LIED TO, BUT THEY THEN REFUSED TO CORRECT THEIR MISTAKE AND ARE MAKING ME PAY THE ADDITIONAL $40.61!!! I left thinking that I had paid $258.39 and that I was going to receive an $85 reimbursement. Now, instead of paying $173.39 (still an absurd amount of $$) I am on the hook for a total of $299!!!! Please note that this did not cover any additional costs for contact lens, or glasses! Please also note that HAD THIS BEEN PROPERLY EXPLAINED TO ME IN THE BEGINNING, I WOULD HAVE HAD NO PROBLEM PAYING FOR THIS! I made the appointment and received the services. And although I think the amount of money they are charging is criminal, I personally realize that I should have done more research. I just would have grimaced, paid it and found another eye doctor. BUT TO BE MISLED, MISINFORMED, AND THEN ON THE HOOK FOR THEIR MISTAKE IS UNACCEPTABLE!!!! (Mistake is putting it nicely - I was LIED to.) I want to inform everyone I can. There is absolutely NO excuse for this misunderstanding on their part. I was VERY CLEAR that they were not to submit ANYthing to ANYone. I would NEVER recommend this practice to ANYone!!!!!!