Dr. Lan To Hoang, MD

Avoid this doctor at all costs! She purposefully filed a fraudulent claim with our insurance in order to increase her profit! She used an incorrect code and claimed that she spent 45+ minutes with my child, yet she was in the room with us less than 15 minutes.

We wouldn’t know what to do without her. She’s an amazing doctor and surgeon. Both of our kids have seen her for a few years now and we’ve had nothing but the absolute best care from her and the staff there. Definitely recommend!!

My understanding is that Dr. Lan Hoang works out of Dell Children's eye center, however, this location does allow her to practice out of their office. I will say that Advanced eye care has a friendly front desk and the lobby is nice. We took our 3 year old in for an eye exam and the technician did her eye chart test and then said to have our child lay in our lap and she was going to use drops to dilate her eyes and it would sting and she would have blurry vision for the day. We had never been told that the would be an eye dilation and were taken off guard. We told the technician our concerns and that we would like to speak to the doctor first about options and diagnostics. She was short with us and told us the doctor will HAVE to do it to find out anything. We told her we wanted to talk about it amongst ourselves for a moment. She told us we could go in the hall and discuss it. She stayed in the room. So we went in the hall to discuss a private medical issue. We went back in and told… her that we still would prefer to talk to the doctor first. Dr. Lan Hoang came in, shook our hands and just started doing an eye exam on our daughter. She didn't tell us what she was doing, why, or the findings. She didn't say that she heard we had some concerns about the dilation and our daughters eye condition and talk us through it. She was impatient, rude and short. She told us the dilation had to be done or she couldn't tell us anything and we needed to find out if there was a tumor or cataract. Jumping to the worst and most unlikely conclusion and not explaining a thing!! Rather than talking us through our concerns while we were obviously worried about the health of our daughter and visibly stressed, she gave us a handout, told us to read it and come tell the front desk when we made up our mind. What?? I could have gotten better info off google. So my husband and I decided this medical care was unacceptable. There are hundreds of other eye doctors and we were going to find a better one that would treat our daughter with the very best of care. We left the office extremely upset. I went home, researched another excellent eye doctor and immediately made an appointment. *****THE KICKER****** The office called my pediatrician and told her that we had left the appointment and they were afraid our daughter wasn't going to get the care she needed. THE ALSO CALLED CPS!!!!! They called cps because we were so unhappy with the care we were receiving that I left the office crying and had to find care elsewhere!!!! They didn't even bother to have the office manager call and ask if we had concerns about the visit or why we left. THAT'S how concerned they must have been about my daughter. If they would have reached out to us, I would have told them how bad our visit was and why we would be seeking medical care elsewhere. Instead they called CPS and told them they were afraid our daughter would go untreated. This is by far the worst experience I have ever had. There are so many medical providers out there that you cant just treat your clients like crap and rush them through a personal medical process and expect them not to go somewhere else. Please avoid this woman. She has extremely poor decision making skills, just like her bedside manner.

Never have left a appointment so rushed and not knowing much. So disappointed I went to her!! Would have been better off with our family eye doctor!!

We had an appointment scheduled at 1pm. Talked to front desk to inform them that we will be 10 minutes late. We got there at 1:15 and had a call from front office to ask if were there. We were walking in as we informed them that yes we are here. Our appointment was cancelled because doctor had to visit hospital. Receptionist had horrible attitude. Very disappointment with whole experience.