this is a physician who is very lucky to be working with this patient-base.
sadly, the vast majority of his patients are elderly, and not inclined to advocate for themselves- much less, rate a provider online.
these are some key issues i've had through the years...
his office lost my medical records in their transition between locations. i was told by the receptionist, ginger, to call the hospital to get my records, because they did not have them- they (at the hospital) laughed, and told me that they do not hold records for private practices that occupy their space. poof. years of records gone. i brought this to the doctor's attention, and he shrugged.
i was going to get blood work done, and realize that my script had expired, so i called the office and asked for another to be faxed. i was advised by the receptionist, ginger, to change the date on the script. that did not sound right to me, so i asked someone at my lab, and they were shocked that anyone from a physicians… office would suggest such a thing. i would have been penalized for insurance fraud, among other things. when i called the office back, ginger laughed and said they were silly.
at another point, my husband was prescribed an antibiotic. again, he spoke with ginger, and was told that the script he'd been given was sufficient. my husband reads medical journals, and articles- the doctor did not know that the dose should have been double what he'd prescribed. he did not appreciate being questioned. he did, however give my husband the correct script, reluctantly. my husband has also been subjected to a 12 year old child being present during his exams, without his expressed consent.
the office seems to have a policy of not passing messages along to the physician, if they can help it. approx two years ago, i was prescribed a medication, to which i had a violently ill reaction. i called to ask the doc to call me to find out how to proceed. i was advised by ginger, the receptionist, that there was no way i was reacting from the medication i'd just taken, and to continue taking it until i stopped getting ill. i thanked her for her advice, but asked that she please relay the message. she did. he called me and told me to absolutely stop taking this medication.
recently i cancelled what would have been a six month follow up appointment, three days ahead, but asked that the doctor call me so that i can update him on sensitive information we'd discussed in our last visit- and then i'd circle back around and come in for the appointment after i'd done what i'd been advised to do by another provider (in accordance to the things we'd already discussed). i received only an aggravated phone message from the receptionist, ginger, that they were "waiting for [me] to arrive for my appointment." i called back, explained that i'd already cancelled my appointment, and asked that the doctor call me back (i repeated the information i'd already shared). to which, i was told he would NOT call me back. the office manager, barbara, proceeded to get on the phone, and explain to me that they have a room full of patients, and they are booked all afternoon, and that the doctor would not call me back. i pressed further - at which point, she read my chart - name and all, including medications i'd been prescribed, and she began to advise me on my path of treatment - all in front of the room filled with patients. i corrected her, as she did not actually know my path of treatment, as laid out by the doctor. she became angry, said that i could not speak to her that way- twisting my words around to make it sound as though i was threatening her well being, when i said that there are legal ramifications, as my privacy rights were violated. she proceeded to pretend as though i was saying things that i wasn't, while i repeatedly told her that she was being completely inappropriate- and that i could not believe that she would just not ask the doctor to call me. when i tried to alert the doctor to this privacy violation, and the behavior of his staff - he exclaimed that he did not care. in true form, lacking the full scope of information, he'd made the decision to not only dismiss me from his practice, but also my husband (after we'd both ignored a plethora of legal violations, made by the office).
a final time, i called in to advise the physician that i would be retaining a lawyer, as my record had been read in front of at least a dozen local patients. but, on a more personal note, i expressed deep sadness at the way that i'd been treated after being their patient for about a decade- and i made vague mention of the topic i'd discussed with the doctor in my last visit, saying that i'd needed to be able to depend on him. he had become one of few remaining lifelines for me- as my primary care physician, and a stable entity in my life. to which the entire staff erupted with laughter -doctor included- as they had me on speaker phone, in front of a room filled with patients. a truly deranged response to someone in need.
inept staff. outdated record keeping. privacy violations. medical advice given out, by untrained staff members. lack of sensitivity with matters that require protection of privacy, empathy if not sympathy, simple understanding- and if nothing else, respect for what someone is going through.
if you, or your family member are currently a patient with this office, be careful. only go when you need a script filled-and you know what you need. always get a second opinion. certainly never take the advice of the staff on anything that relates to medical logistics, laws, or perhaps most important, scripts. know that the information you share is not only not going to remain private - it will become the butt of a joke for the office, and whoever happens to be waiting for an appointment at the time.
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