Dr. Lily Wong, MD

Wonderful experience, and I'd especially recommend Dr. Wong for anyone who feels nervous. All of her staff is very kind and patient--they will help you feel at ease. Dr. Wong is very considerate, and it is clear she prioritizes the emotional and physical comfort of her patients. She works hard to make sure you don't feel judged, rushed, or anxious. I am very thankful I visited her office.

The purpose of my visit was primarily to discuss my options for managing menopause symptoms. Dr. Wong emphatically said that I was too old for HRT and the discussion was over. I was disappointed and frustrated that she offered no options that could help me. I have since found another doctor who listened to my concerns and is willing to offer safe treatment options based on my situation and health history.

I HIGHLY recommend Dr. Wong. Not only did she squeeze me in for an impromptu appt, she also was considerate of the fact that I went on my lunch break. She listened to me and made me feel heard. Her front desk staff is really friendly (shoutout Cruz!) and helpful as well. I will return. Thank you Dr. Wong and staff!

Similar to a prior posting, "Proceed with caution", we had initial good experiences with Dr. Lily Wong. I refrained from speaking out about these issues from 2 years ago as it was my first pregnancy, but I would like to caution any other expectant mother. This doctor presents herself well but closer to our due date, if we asked her why certain decisions need to be made, and if there were alternatives we could pursue, she became increasingly defensive and agitated. Long story short, after several awkward discussions with about how it was getting uncomfortable that we were not able to question certain procedures, or our experience overall, instead of displaying a level of understanding, she decided to make a scene at her office (at that time, West Medical Associates). All the nurses and other doctors we spoke to also re-emphasized how embarrassing it became -- and it was all because she felt we were 'challenging' her and she explained 'she did not have time' to hear our thoughts on the… matter. The silver lining of this story is that we successfully transferred to much more experienced OB/GYNs for my first delivery (beautiful healthy baby boy) against all her unnecessary warnings and procedures (includes you need to be pregnant before age 32 among other odd comments!). My second was also with another OB/GYN which did not have any of the same warnings/procedures she insisted without good explanation. I heard she no longer delivers babies in her new practice -- which is good! I don't think she had a temperament or experience to handle going through the pregnancy process to delivery. Proceed with caution, if she's like that to the handful of posts I have read, its a toss up when it becomes your turn.

I HATE going to doctors...especially gyns...The last time I was comfortable with a OB/GYN was with the MD who actually delivered me in the early 1960s (and long retired), UNTIL I met Dr. Wong. She is such a genuine person which carries over into her practice! She is an extremely thorough and gentle practitioner who is clinically savvy and pays close attention to her patients!!! I could not praise her skills enough!!!

Dr. Wong is thorough and accurate. This, coupled with her excellent bedside manner, makes you think she's more of a friend than your doctor. She has been my ob/gyn for the last 8 years and even when she changed practices that no longer took my insurance, grandfathered older patients for her new location. I was lucky enough to have her on call and actually deliver my first child as well. She is wonderful.

Dr. Wong is nice and thorough. The administrative side of this office, however, is horrible - to the point that even though I've been a patient of doctor Wong's for years, I will now be switching doctors because I simply cannot deal with how unprofessional the office itself is run.

Dr. Lily Wong initially presented as caring and committed but closer to our due date, something was amiss. Once you question her judgment and ask questions regarding her decisions and the necessity of interventions that (according to other docs and nurses aren't necessary) Dr. Wong becomes defensive, negligent and apathetic. The friends I referred to her office also had similar experiences and when speaking with nurses after the delivery we were told that they find many patients do not use her after their first experience with her for the reasons listed above. Be careful.

I was lucky to have her delivery all 3 of my children. she is gentle, smart, caring and has a great bedside manner. My experience has been 100% great with dr. wong. She truly cares for her patients. Wish other doctors had her caring personality.

The wait time for an appointment is ususally about a month if it is not an emergency but the receptionist does not really inquire about the issues so unless you make a big fuss, you will have to wait a month.The appointments are NEVER on time. Every time I've been to the office I have to wait and the other patients have been there for a while as well. AND there is always someone that is complaining about the wait time...not just me.Last time, I called 30 minutes before my appointment time to see if the doctor was on time - they said yes. When I showed up, I had to wait an hour - not sure the math makes sense AT ALL there so it seems they are a complete mess when it comes to appointments.One of the staffers is absolutely rude and harsh.Truthfully the doctor is acceptable- knowledgeable, answers my questions ( even though she is rushing out of there most of the time)...and I would have kept going to her if it was not for the rude staff and the unexplainable wait times (it seems they… book 2-3 patients for the same time slot).She calls you with results and answers your follow up questions over the phone when needed. I gave her the feedback of the issues with the staff and nurse but she does not seem to want to make the change.She is a bit low energy but I guess thats better than an annoyingly high energy doctor.When I wanted to change my gynocologist, I asked for my patient records so I can take them to the new one and she said she cannot give them to me and when she finally agreed, it took over 3 months - a way to keep me. And truthfully it worked since the next time I had an issue, I went back to her because she had my records and I did not have the new gyno picked out since I was waiting for my medical records. Unfortunately, I had to deal with the rude staffer again which motivated me to find my new Gyno.