When I first started to see Dr McCafferty I noticed a reoccurring pattern. Her office staff were nice. She was nice. That’s great! That is where the quality ends.
I had a reoccurring issue I had been dealing with for about a year and a half. It was a stomach discomfort that seemed to be growing on the pain scale, about an hour after I would eat meals that were high in fat. I decided, after it had finally cost me a day’s pay, that I would go into McCafferty’s office and see if we could figure out what was causing this.
She gave me a physical, because I hadn’t had one with her office before, and it had been at least three years since my last physical. I am okay with this first step, but she focused only on what she discovered in the results of my physical. We started talking about my symptoms and I showed her how my stomach seems to distend in a weird way when I do a sit-up. She told me it distends because of weak abdominal muscles. She said to get in shape by working out… some more and it will go away.
At this point, she put me on Blood Pressure medication because my blood pressure was too high. Nothing more was gained from our discussion about my stomach pain.
That is where I have a problem with this office. It seems they only like to work on one issue at time. While I can understand that approach when it comes to troubleshooting, I am fit to be tied about it for four reasons.
It results in an additional doctor visit. It is difficult to get another appointment in the same month. I feel like the issue that brought me in, got ignored. There is not enough time for this doctor to spend the quality time needed to properly diagnose, with each patient. If this is the fault of the hospital system she works for, then shame on them. If this is the fault of Dr. McCafferty, then she really needs to cut down her patient load each day. If the hospital system will frown on that, then she needs to go into business for herself, so she can set the rules and the patient load.
Listen, I understand to make money in a hospital system, you need to have patients walking in the door. I get it. What I don’t appreciate is knowing that my doctor is trying to get me to come in regularly, if it is needed or not, for things like check-ups, or follow-ups, or physicals, or whatever it happens to be on that particular month. I mean, normally I am okay with a physical, but I don’t think it is needed every year. Not to mention, if I try to request the date of that physical, and it falls outside the month or two every year that is set aside for physicals (think school sports months), then I am told, “I’m sorry, Dr. McCafferty is not doing physicals on those months.” HUH????
Now to circle back to my stomach pain after I eat fatty meals. When I got home and told her what Dr. McCafferty had said, she was as perplexed as I was with her response. Weak stomach muscles doesn’t translate to stomach pain. So my wife, being the research Queen that she is, took to Google and within the hour, she had a good idea what was causing my pain. My wife exclaimed, “I think your gall bladder needs to be removed!” So, we make another appointment to go back in to Dr. McCafferty, and I let her know what we found, and she said that she thinks we may be right. She referred me down the hall to a Dr. that can properly diagnose Gall Bladder issues, and at the end of that appointment, he agreed with my wife, and a surgery date was set to remove my Gall Bladder. Ever since then I have had no pain after eating, and a year later I am still doing well. Thanks to my wife for properly diagnosing the symptoms, and I thought to myself that I would like to pay the money for the office visit to my wife instead. That brings me to my last point.
Healthcare is EXPENSIVE! For the average person, or in this case, my wife and I, health care costs are untenable! When I go in, I expect to have to pay enough to be able to make Dr. McCafferty’s payment on her Lexus. I get that. What I will not tolerate is being asked to come in 4 or 5 times a year, just so that I can help her make her Yacht payment too! Especially if the visits are going to result in misdiagnosis or get ignored.
Officially, I got a letter of removal from Dr. McCafferty’s office. I had to cancel and reschedule my last appointment with her for a med check. I work out of town regularly, and had no choice. I am not about to miss a day of pay, just for a med check. So unless her office is going to be open on a Saturday, this is going to happen, and will probably happen to many people. If the hospital wants money from the office visits and not more cancellations, then they need to expand their hours into the weekend. After the second time I rescheduled, her office removed me as a patient, and sent me the letter (certified).
I would give Dr. McCafferty herself, a grade of B for being friendly and customer service centric. I would give her troubleshooting/diagnosis skills a grade of D. I would also give the Hospital system a grade of A for nice facilities, but then also a grade of D for holding expectations of huge patient loads on their doctors, if that is what this is about.
While I like St Thomas facilities, I think their expectations on their doctors is ridiculous! One day, Healthcare will wake up to the needs of their patients, instead of profits to the board. Healthcare is about getting people well, not making a profit off them at their expense. Some things in life should only be about fixing the ailments, not about positive cash flow. What I mean about that comment, is that this Industry needs to be regulated as an expense only industry. The government funds hospital systems with what they need, the hospital system then funds the doctors and staff and equipment needed out of that money, to get people well. Period. No, profits involved. Insura
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