Dr. Lisa Gail Abbott, MD

I have been a patient of Dr. Abbott since 2018. She has been wonderful in helping me with my thyroid problems. In 2001, I developed Graves disease, so my thyroid had to be ablated. My TSH level held steady for years, and I felt good. In 2018, it suddenly dropped so much that I had severe symptoms of hyperthyroidism, yet doctors would do nothing, because it was still "within range." Finally, a doctor referred me to Dr. Abbott, who told me what I already had guessed--that each patient has their own "sweet spot" within what is considered to be the normal TSH range. Dr. Abbott adjusted my thyroid medication to help me reach the specific TSH level where I feel the best. When my level changes, she continues to tell me how to adjust my dosage so I can get back to my "sweet spot." I was really sick before being treated by Dr. Abbott, because other doctors refused to acknowledge that I know my own body better than they do. My husband and I honestly believe Dr. Abbott saved my… life.

The way this office represents itself says a lot about its rude, uncaring, unkind, of low intelligence and incompassionate office staff, but it says the world about the doctor who condones them all, and accepts this level of patient care. I am a trained medical professional with years in the healthcare field and would never dream of treating any fellow human in the way they treated me. You cannot easily get through to their office since they don't answer the phone that much, and when you do, the staff either passes you on to someone else or forgets about you. I was left hanging for three weeks without a response as I tried to become a new patient. I only became one because I spent much wasted time trying to get their attention, after being forgotten. They said they would help but failed to get back to me. I should have run for the hills then, realizing that a doctor who runs an office like this, can't be trusted to have her patients' best interest at heart. After finding my way… in, I noticed a staff of very young, unkind and uncaring people that took no pride in their work and had a lack of empathy. The very young nurse practitioner was seen on the first visit, not the doctor. I was told the doctor might drop in if she has time. And she didn't have time since I never met her then. The nurse practitioner told me to "just quit your medications for a couple of weeks". I know from experience and just plain common sense that quitting that particular medication like that could cause heart palpitations and a possible heart attack. I didn't like this incompetence and was shocked that the nurse practitioner didn't know this basic knowledge. Just like heart medications and other medications, you usually would wean off of them slowly. I walked out of my appointment feeling like I knew more than the nurse practitioner, since she wasn't aware of many things we talked about, regarding my condition. I wondered why she didn't know basic information about my condition that is available to us all and is common knowledge. The medical assistant to the doctor is a young twenty-something with an attitude of rudeness, impatience, lack of concern for patients, and lets just say a zero on the kindness, empathy and compassionate rating. Again, I asked myself, what does this say about the doctor who lets her rude and unprofessional assistant speak on her behalf, and represent her, to her patients? I included patient abuse in the title because the twenty something assistant to Dr. Abbott was overheard bad mouthing a patient right behind their back. Really? Again, this is the standard of care Dr. Abbott must like, since it continues without reprimand or correction, as the office manager didn't seem to flinch or act shocked or concerned, when notified ...and shockingly, neither did the doctor. This must be their normal, I thought. As for patient neglect, it was clearly experienced all through the process of becoming a patient, from being ignored in the beginning to being given the run around by the office manager and staff...no one wants to take responsibility and no one really cares, especially the doctor. If you have a serious condition, I imagine you would suffer horribly under the care of this doctor and office, as some people have written about, here in the reviews. Medications were missed that could have relieved suffering and some reported a lack of caring from the doctor as well. I write this out of frustration and a desire for patient justice, and for everything having to do with patient rights. I wish there was a way to protect patients from this kind of treatment as they come into these offices with pain, suffering, worry, and vulnerability, only to get treated by the most incompetent, unprofessional, and uncaring people they have ever met.

I would not bother with this office. They do not have time for you and do not seem to be concerned with anything you have to say. There are plenty of other offices. I would recommend those.

The staff are so rude! They talk right over you and seem to busy to even speak with you. I will take my concerns to a more professional office. I do not recommend them.

Been with her 2yrs and only been seen by her once. I always get a P.A. who is useless and more interested in playing on her cell phone then answering questions. Noncaring and unprofessional.

Dr. Abbott is amazing, her staff is very friendly and welcoming. I had a friend that had her doctor retire and she was being told by other docs that it would take a couple of months to get her in, I told Dr. Abbott her situation and she got her in the next week.

Thoughtful, thorough -- pleasant atmosphere -- willing to answer questions -- I feel very confident that her diagnosis and treatment is accurate and efficient.

Dr. Abbott is knowledgeable and courteous. She is direct and has always answered any questions I have had.

Dr. Abbott is so unattached. I just don't feel a connection with her. I don't really feel that she cares for me as a patient. She look at lab results, switch around my dosage, and tells me "See you in 2 months".

Dr. Abbott is great. Its been easier to get an appointment now that she's added the PAs to her practice. Everytime I call the office (because I'm irresponsible...very, very irresponsible) due to misplaced lab slips or misplaced appointment cards they are super helpful and get me set straight. She listens when you talk, and makes decisions about medications that take into account how you feel, and not just lab numbers. And she's smart, knew right what was wrong with me even though I was referred to her for a different problem.