I'm only giving one star because I'm not seeing a way to give 0. I hate this office, I've continued going to it because I'm lazy and it's close to home, but the last visit pushed me over the edge -- then they asked me for a review (I wouldn't be leaving a review anywhere if they hadn't texted me, unprompted, and asked for it).
First -- the positives: some of the people in the office are nice, and I do believe that Dr Braverman wants to help people. They can do on-site blood draws for testing unlike other offices I've gone to that ask you to go to an affiliated lab. It's also clean, so that's a plus I guess.
The rest: In the last year I've been to the office for appointments scheduled as early as I'm allowed to schedule them, usually within the first 30 minutes they're open, I always arrive at least 5 minutes early, and the shortest time I've waited to see the doctor after the nurse takes my vitals is 45 minutes. I've waited nearly 2 hours, alone, without a single person talking… to me... more than once. If things are backed up in the middle of the day, end of the day, that's one thing. When I ask for the earliest possible appointment and know (because they've told me) that the 8am appointments are reserved for physicals, so I schedule for 8:30am and wait to see the doctor until after 10am sometimes? That's insanity. That the wait time isn't acknowledged by anyone at all? That's just disrespectful.
Once the doctor does come in she usually just starts lecturing about something related to what she wants to talk about, and gives extremely cursory responses to concerns that I've brought up. In the few years I've gone to the office, for example, we've discussed that I have trouble sleeping on no less than 5 occasions. The first time I mentioned it she didn't ask anything about my troubled sleeping -- how long it's been going on, if anything contributes, is it causing problems (sure, the last one is probably assumed since I'm bringing it up: but literally no discussion at all) and she prescribed a mediation to help. The med she prescribed is something my wife had been prescribed in the past, so I gave it a shot -- it had the exact opposite effect on me that it was supposed to (not something I hold the office or doctor responsible for at all... no way to know about that until we try it) but when I told her that the two nights I tried taking it I literally didn't sleep, so I stopped. She supported that decision, then didn't suggest or try anything else. Over the next couple years I brought it up a few times (usually physical questionnaires) - and on two separate occasions she suggested the same medication. Good review of the chart, eh? The last time I brought it up she mentioned cutting down caffeine -- totally reasonable, right? When a patient says, in response, "I've had trouble sleeping since I was 20 and I've tried cutting out caffeine before and it doesn't work." the entirety of the response was, "Well, things can change so I think you should try it."
That's cool. I obviously don't know my self and body at all... (by the way: in the three months since she told me to cut down on caffeine I've literally gone cold turkey and have had 3 caffeinated beverages since then -- all unsweetened tea. Guess what hasn't gotten a bit better? My sleep. Guess what she didn't ask me about when I saw her last week? My sleep. Cool. Cool.)
So the doctor doesn't believe her patients when they tell her facts, and did I mention that at every appointment that I've been at and tried to be actively involved and engaged in the conversation she's interrupted me and not listed to what I say? Nothing makes a person feel like a valued patient, customer and partner in their own healthcare like a doctor that disregards the things that they're told and interrupts you when you're talking. All that talking and, guess what sometimes doesn't happen? A prescription doesn't get refilled.
Now, I understand that there are a lot of things going on at a doctors office, and sometimes things get missed. That is, truly and honestly, fine. Except this was a situation where the doctor at one visit suggested changing one of my medicines to a "newer -statin that doesn't have as many side effects". I mean - I didn't have any side effects from my -statin, but whatever, I said "Ok." But, then nothing was prescribed for me. I wasn't sure what was happening and life was busy so it slipped my mind that I hadn't gotten the prescription refilled. This was sometime later 2018. Since that appointment I have been to the office at LEAST 4 times and have brought up, at EVERY appointment "I didn't get a refill for my Lovastatin, was that on purpose?" This last appointment when I was asked "are you still taking Lovastatin?" I had to reply, "What?! No, I've mentioned at at LEAST the last 4 appointments that I didn't get it refilled" to which the nurse replied that she remembered that I had said that at the last appointment and "I'll write it down in two places so it wont get missed." And this time, finally, it didn't get missed. I got my refill -- but no discussion of the newer -statins. So I don't know how or why that happened -- but the attention to detail is astonishing. Am I taking a med that you haven't prescribed me in 7-10 months? No, no I'm not. Why? Because for some reason it just keeps not getting refilled despite my asking about it literally every time.
My wife, also, used to go to the office but stopped for different reasons. Her reasons are the straw that finally broke this camel's back. When my wife stopped going she left because the receptionist/front-desk person was aggressively rude to her. I, surprisingly, never had an issue with that front desk person, but she was so argumentative and rude that my wife was left in tears of frustration and anger, so she left over a year ago. I, as I mentioned, am lazy so I didn't. Unti
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