Dr. Lisa Williams Petit, MD

This office was supposed to administer my 1 year old his mumps, measles, rubella, and chicken pox vaccine, however they never gave the vaccines and did not tell me. I found out after I switched to a new office. My son already has complications and it is flu seasons so this is unacceptable. Their staff is also unprofessional.

Dr. Petit's office has been providing medical service for my family for 20 years and I have nothing but praise for the practice! Dr. Petit has always taken time to listen to any concerns my children have had. Even when an extremely painful ear infection cropped up on the day before our family was to go on vacation, the doctors in the practice were attentive and understanding and prescribed the needed antibiotic ear drops, even though it was certainly inconvenient for them. Dr. Petit truly cares for each patient's wellbeing. The office staff is always courteous and helpful. When I call, they may need to ask the doctor for an answer to a question, but they ALWAYS return my call with a certain answer. They ask good questions to clarify what the problem is so that they can address it properly. I would highly recommend Dr. Petit and her associate to anyone looking for a pediatrician. In my opinion, they are the absolute BEST in Catonsville!

I would NEVER recommend anyone to this office. Here is my exact email (which of course did not get a response, just like my calls and messages): It truly saddens me to have to write this email and take these steps, however, the way that my family has been treated by your office and staff during this global pandemic is unacceptable. Last week, I received a discharge form from your office stating that we were being dismissed due to missed appointments. However, I have given this office over a year of my business, and also referred 2 of my co-workers who are currently attending this office with their children (and they will be unenrolling). It is unfathomable to me that an office would dismiss infants in the middle of a global pandemic. Yes, we have missed appointments, as I am the caretaker of 4 children and an elder and this pandemic has caused a variety of inconveniences for us, including childcare and transportation. I cannot believe that we would not receive grace and compassion… from our pediatrician, of all people. Not once was I warned or “received a letter” (as the office manager Carolyn said I should have received) stating that we could be discharged if we missed another appointment. That is protocol at every other establishment I have frequented, and apparently at your establishment as well, however, it was not followed. Also, it states on your website policy that missed appointments will result in a fee, NOT in a dismissal. We were never charged a fee either. If you all are not following your own policy, how is it my fault as a patient? To add insult to injury, when I called you all to gain clarity on the situation, I was met with your office manager who was unprofessional, rude, and sarcastic. She did nothing on the phone but reiterate 7 times that we were dismissed, the decision was final, and “it’s my job to figure out what to do next”. How dare an office manger speak to a client that way? Then when I came in person, Carolyn was way more humble, but still problematic because she was dismissive as if my voice no longer mattered. I am a firm believer in your employees are a direct representation of your business and if that is the face of your business, I am glad that my family has already enrolled with another office. As an educational leader, if I ever spoke to or treated my students/families how we have been treated during this crisis, I would be out of a job. The main reason why I signed my family up is because your establishment is black-owned, but with this treatment, I cannot tell. All in all, I am disgusted by how this entire situation was handled and I will be filing a complaint with the Maryland Board of Physicians, the Better Business Bureau, as well as leaving reviews about my experience of all of my social media platforms and medical review platforms. I believe that this is necessary as I could not even be given a telephone conversation or any follow-up from you both during such a troubling incident with your staff member, but got tons of conversation when I was paying my money to you all. Hopefully I will prevent another family from being treated so horribly during such turbulent times in this country. I stand by the fact that no employee should treat a patient in the manner I was treated OR become upset at the reaction from the patient for such uncouth behavior.

Dr. Petit is the Pediatrician for my 3 daughters. My girls love her. She is friendly and knows her stuff. I highly recommend this office.