Dr. Luz Jacqueline Ruiz

I had Dr. Ruiz a few years back when she was on Groton Harvard Rd in a small office there. But the last I heard is that she got sick and never came back to her practice and I never heard from her again and she has all my medical files and I couldn't find her to ask for those files to give to my new neurologist. It's like she fell of the Earth.

I was helped with Chronic Lyme by Dr Ruiz. However, her office staff seems incompetent. Each and every one of my visits has had a problem. I arrived for my first visit and they did not have my appointment in their records. They still do not have billing errors corrected after six visits and numberous inquiries. I am still missing test results after almost a year. They seldom respond to calls or emails. They can't seem to get their files or appointments correct. Most visits have a wait time of over an hour. Again, I do feel that my lyme syptoms were improved by the doctor's treatments.

I waited 6 months for an appointment, then they made me spend $200 dollars for an unnecessary computer test. then they were suppose to get back to me with my results. They never contacted me, everytime I called the secretary was abrupt, and rude, and they always had a different excuse why they did not contact me. Then they told me I owed them money, when they had told me they accepted my insurance.

I have had nothing but positive experiences so far.

Dr. Ruiz and her staff have always gone out of their way to help me and my family during this hard time. The office staff was great and I got answers to every question I had. Thanks to this MD my family is now doing great. She cares when no other MD would even listen to my plea for help.

Knowledgeable Doctor however she did an unnecesery painful EMS test, that only proved the obvious (I had a serious neurological problem), which put me through a lot pain and certainly charged a fortune from my insurance company. Traumatized by dealing with this office staff, who cancelled my appointment without the courtesy of a phone call or explanation. I travelled 2 h in vain o find out that my apointment has been given to someone else and my test results had been lost..... no comments... fired!

The most unprofessional doctor and staff I've ever encountered. They are confrontational, have issues when it comes to scheduling follow up appointments because they can't figure out how to use the computer. There is no answering service and the phone is rarely answered. Dr Ruiz does not explain what you should expect during treatment nor does she explain test results or even give the impression that she's reviewed them before the time of your appointment when you're sitting in front of her. This has been my absolute worst encounter with a doctor

For some reason, Dr. Ruiz's office is getting a bad rap. She has been instrumental in treating our Lyme Disease. Her office staff couldn't be more personable and friendly. They bend over backwards for the patients (Thanks Donna and Robin!).Yes, we've had to wait 15 - 30 minutes in the waiting room, but anyone who goes to a doctor's office expecting no wait is being unrealistic.

Dr. Ruiz has a very busy practice, so it does take a while to get an appointment with her. However, it is well worth the wait as she is very thorough and determined to get the correct diagnosis and treatment for you.

This is the most through Neurologist I have ever been to. Yes you have to wait to get in, but the wait is worth it. She did a series of test and diagnosed my problem. Without her I probably would be on treatment for MS and in a wheel chair now. It turned out to be Lyme Disease causing all my problems. I have been in treatment for over a year now, walking without any help and feeling better than I have in years. Thank you Dr Ruiz for saving my life.