Dr. Lydia E Rios, MD

THE only reason I have tolerated subpar care by my own primary assigned at Harvard and have continued there is that they have this Dr on staff as a pediatrician. my 3 kids have had Dr Rios since birth and with her for over 23 years now. She is an excellent Dr and has always gone above and beyond to make sure she rules out any possible issues and offering quality care to my kids. One has asthma complications and although she was a bit tricky to get in control with the help of a pulmonologist Dr Rios works hard to coordinate care to keep her in the green. If it wasn’t for Harvard having this Dr on staff I would have relocated all family members to another practice many years ago. She is the only reason I have chosen other staff at that facility for care but now that most have left the facility I will probably just maintain my youngest child with her as her pedi and transfer the rest of us all to care elsewhere.

Horrible experience. The initial conversation was her questioning me why my appointment was with her and not my kid's primary doctor. Umm.. I did not book my appointment, the practice booked it for me because their doctor was out for surgery, I assume she should be aware of what is going on where she works. Subsequently, she seemed furious that I was taking my kids to two different doctors, and she threatened me with reporting me for medical neglect because my daughter's shots were not up to date. I have been to this office multiple times and no one ever mentioned anything about her shots being past due. Next, she tells me that I have a balance on my account, and that they are expecting payment immediately. She even went as far as telling me that if I don't pay it can affect my credit score. The balance is $30.00 for two recent co-pay visits, is she the billing department or the doctor? I have been going to Harvard Vanguard since 2013, and I must say that was by far the worst… experience I have ever had. After 20 minutes, she eventually started listening to her heart and checked her ears and that was it...