Dr. Margret Sue Trotzky, MD

We have been going to CHOP Springfield for a few years now and have been pleased with all the Doctors there except Dr. Trotzky. Twice now in the last three months now we have seen her and have walked out of her office knowing it was a complete waste of time and that I had better get my child a second opinion fast. Both times I was correct! My biggest complaint is that she doesn't listen to what you are saying regarding symptoms. Example: I told her five times that the pain was all over and she kept saying it was just on the upper right side. We walked out of there shaking our heads because she kept insisting it was only on the upper right side so she just had no idea what the diagnosis was. Had she actually listened to what we were telling her from the beginning we wouldn't have had to go get a second opinion and my daughter would have not had to suffer longer. That issue has been resolved now thanks to another doctor. The second time was just recently. She asked a few questions,… all of which we answered no to. I guess our answers weren't believable because she insisted on her diagnosis which was completely contrary to what we were telling her. Once again, we walked out shaking our heads and headed immediately for a second opinion. Thank God we did because what she had, if not treated right away, could have turned into something much more serious in a short period of time. We were very lucky. Bottom line, I will never take my kids to this doctor ever again. I am so happy I stuck to my guns and followed my gut in both situations. Don't be afraid to go to the other doctors at CHOP, just don't go to this one!

I have been happy with this practice. I felt comfortable with the doctors having met with all of them when our daughter was first born. We generally prefer to see Dr. Trotzky as the primary pediatrician. She spends the time listening to our questions, particularly in the first year, and provides suggestions of how to address concerns. As with most offices, sometimes there is a wait, though we usually schedule for first thing in the morning. Wait times over the past three years have ranged from 0 to 30 minutes. I think the 30 minute wait was due to a sick appointment that bumped our well-baby appointment. We will be using the same practice for our second child. We have not required follow up after a visit so I have no comment to that rating (though it would not let me leave it blank). We have also gone there for two sick appointments and were taken quickly in the morning with accurate diagnosis of both minor illnesses.