Maria Olivia Ortiz Castillo

LAST YEAR I HAD A DOCTOR APPOINTMENT WITH MY DOCTOR BUT WHEN I ARRIVE I WAS TOLD THAT MY DOCTOR WAS NOT IN UNFORTUNATELY NO ONE BOTHERED TO CALL ME TO LET ME KNOW MY DOCTOR WOULD NOT BE IN SO I COULD MAKE ANOTHER APPOINTMENT WHEN MY DOCTOR WOULD HAVE IN, ANYWAY MY APPOINTMENT WAS AT 10:30am. AT ESSENTIAL MEDICAL CLINIC AT 12610 WESTERN IN LOS ANGELES. I ARRIVE ON TIME AFTER WAITING TWO HOURS IN THE WAITING ROOM I WAS FINALLY CALLED BACK I WAS PLACED IN A ROOM DOCTOR CASTILLO MADE ME WAIT ANOTHER 2 HOURS BEFORE SHE CAME IN TO SEE ME WHILE I WAS WAITING AN HISPANIC WOMENS WHO HAD NO APPOINTMENT WAS SEEN BEFORE ME AS SOON AS THEY BROUGHT THIS HISPANIC LADY IN THE BACK DR. CASTILLO WENT IN THE ROOM AND SAW HER IMMEDIATELY, I GOT UP AND WENT TO ASK THE NURSE MERCEDES WHAT WAS GOING ON SHE IS ALSO HISPANIC SHE TOLD ME CASTILLO WILL SEE ME NEXT I SAID AS YOU KNOW I BEEN HERE SINCE 10:30 ITS NOW 1:30pm. THIS PATIENT HAD NO APPOINTMENT I HEARD THEM TALKING ABOUT IT IN THE WAITING ROOM CASTILLO… WALKS OUT AND SAID SHE WILL SEE ME NEXT BUT SHE DIDNT SHE JUST WALKED BY THE ROOM I WAS WAITING IN LOOKED IN AND WENT TO SEE THE NEXT HISPANIC PATIENT IN THE ROOM ON THE OTHER SIDE AND ME, I GOT UP AGAIN TO ASK MERCEDES THATS ALSO HISPANIC WHAT THE HECK WAS GOING ON SHE TELLS ME AGAIN I WILL BE SEEN NEXT CASTILLO MADE SURE SHE SAW EVERY OTHER PATIENT BEFORE SHE CAME IN TO SEE ME BY NOW ITS ANOTHER HOUSE GONE BY, BY THE TIME CASTILLO CAME IN TO SEE ME I WAS THE ONLY PATIENT LEFT, WHEN SHE CAME IN SHE WAS NASTY RUDE AND UPNOTIOUS TOWARDS ME I TOLD HER I CAME IN TO SEE MY DOCTOR FOR MY REGULAR CHECK UP BUT NO I BOTHERED TO CALL ME TO LET ME KNOW MY DOCTOR WOULDNT BE IN TILL NEXT MONDAY SO I EXPLAIN TO HER WHAT WAS GOING ON AND I NEEDED MY PRESCRIPTIONS CASTILLO TOLD ME SHE NOT SURE IF YOU SHOULD GIVE ME ANYTHING I EXPLAIN TO HER I WAS IN A LOT OF SEVERE PAIN AND I NEEDED MY PRESCRIPTIONS SHE ASKED ME WHATS WRONG WITH YOU, I SAID I JUST SAT HERE FOR 15 MINUETS EXPLAINING TO YOU MY CONDITION I ALSO SAID YOU HAVE MY NAME YOU CAN ALSO LOOK ME UP ON YOUR LAPTOP THAT YOU BEEN WALKING AROUND WITH FOR THE LAST 2 1/2 3 HOURS THEN SHE SAYS SHE DIDNT HAVE TIME TO LOOK ME UP ON HER LAPTOP TO FIND OUT WHAT MY CONDO IS THEN SHE SAYS I DONT THINK I SHOULD GIVE YOU ANY PRESCRIPTION JUST WAIT TILL YOUR DOCTOR IS IN ON MONDAY I SAID YOU PEOPLE ARE GOING TO HAVE ME WAIT IN THIS OFFICE FOR ALMOST 4 HOURS AND NOW YOUR REFUSING TO HELP ME, I SAID WHAT KIND OF A PLACE ARE YOU PEOPLE RUNNING HERE I SAID DIDNT YOU BECOME A DOCTOR SO YOU COULD HELP PEOPLE PATIENTS SHE DIDNT SAY ANYTHING I SAID WITHOUT PATIENTS YOU WOULDNT HAVE A JOB AND YOU HAVE TREATED LIKE VERY HORRIBLE AND RUDE TO AND SHE LOOKS AT ME WITH THIS SMERK ON HER FACE WITH A ACTING SMILE, MARIA OLIVIA CASTILLO SHOWED PERSONAL RACISM DISCRIMINATION TOWARDS ME AND REFUSED TO HELP ME I SAID YOUR TRYING TO MAKE ME BEG YOU FOR MY PRESCRIPTION SHE SMILE AGAIN WITH A SMERK ON HER FACE IT WAS LONG WAY BEFORE MONDAY I WAS IN SEVERE PAIN AND NEEDED MY PAIN MEDICATION I SAID WILL YOU PLEASE GIVE ME MY PRESCRIPTION SHE SAID I HAVE TO DO AN EXAMINATION I SAID WHAT KIND A EXAMINATION SHE SAID LISTEN TO MY HEART AND BREATHING I SAID OK THEN WHEN SHES DONE CASTILLO SAYS I WILL ONLY GIVE YOU ONE OF YOUR PRESCRIPTIONS AND ONLY ENOUGH TILL YOU SEE YOUR DOCTOR ON MONDAY I SAID THANK YOU. I HUMBLE MYSELF LIKE A LITTLE FREIGHTEN PUPPY JUST TO GET MY PRESCRIPTIONS CASTILLO LITERALLY HUMILIATED ME AND SHOWED IN EVERY WAY POSSIBLE THAT SHE WAS IS A RACIST.

Dr Castillo was very compassionate during a very difficult time. She explained everything thoroughly and went out of her way to make sure my entire family was well informed. She was very kind and knowledgeable.