Dr. Marilyn Abejero Rafanan, MD

I am a patient of Dr. Rafanan and today I got the biggest DISAPPOINTMENT from her clinic! I needed a NEW written order for a mammogram with ultrasound with my date of birth written on the order as required by the facility I’m having it done. I called their office politely asking if I can just have the new written order faxed or picked up by my daughter since I’m at work and I can’t make it before their closing time. The secretary answering the phone keeps on telling me that they are so busy that the doctor or not even her nurse can come on the phone to talk to me even for JUST a minute! I called several times even to the point of BEGGING just to talk to either the doctor or her nurse but to NO AVAIL! I’ve never ever seen a clinic that you can’t even get in touch with the doctor thru phone no matter how busy the clinic is. I’m a nurse too and I understand how toxic clinic days could be but this experience is definitely SO DISAPPOINTING! I am truly considering changing our PCP because of… how they handle their patients. No matter how good of a doctor you can be, if your customer service is poor...you might just keep on losing your patients!!!

I am a patient of Dr. Rafanan and today I got the biggest DISAPPOINTMENT from her clinic! I needed a NEW written order for a mammogram with ultrasound with my date of birth written on the order as required by the facility I’m having it done. I called their office politely asking if I can just have the new written order faxed or picked up by my daughter since I’m at work and I can’t make it before their closing time. The secretary answering the phone keeps on telling me that they are so busy that the doctor or not even her nurse can come on the phone to talk to me even for JUST a minute! I called several times even to the point of BEGGING just to talk to either the doctor or her nurse but to NO AVAIL! I’ve never ever seen a clinic that you can’t even get in touch with the doctor thru phone no matter how busy the clinic is. I’m a nurse too and I understand how toxic clinic days could be but this experience is definitely SO DISAPPOINTING! I am truly considering changing our PCP because of… how they handle their patients. No matter how good of a doctor you can be, if your customer service is poor...you might just keep on losing your patients!!!

I was looking for a new doctor relatively close by. I've been to her twice, and the last time I will see her. I wanted to give the benefit of the doubt. I've never met a doctor who "looks at your throat" from across the room though. She obviously cares more about money and getting you out the door with prescriptions than actually trying to diagnose the issue.

She used to be a great Dr. but now all she wants is to get pay. they never call you with the lab results and all she does is give you a bunch of prescriptions

I have been to numerous physicians in the area and she is so far the best I have seen in terms of professionalism and accuracy in her findings. Her instructions are clear, cut and concise. I have recommended her to my friends and families and they all have the same positive experience with her.

My visits have been all exceptionally professional overall. Referred all my family members and co-workers.

she is inaccurate when it comes to diagnosis. Find someone else.

this doctor only cares about getting your money.Will not return phone calls and does not have a caring attitude.I would NOT recommend this doctor to anyone.