Dr. Mark G Pelletier, DDS

Worst experience I've ever had at a dental office. The first couple of visits I've had there they were late, office was closed when I first arrived and I had to wait outside for half an hour because no one was there, not once but personally on two separate occasions. That should have been a red flag just based on the lack of professionalism, I decided to give them the benefit of the doubt and give them another chance, BIG MISTAKE. They have submitted duplicate claims for the same services through my insurance and also they have charged me more than what my insurance company recommends based on their explanation of benefits, when I asked for an explanation for the discrepancies Pam, the office manager/accounting denied to offer an explanation or even let me go inside the office ( even though I was wearing a mask and also exercising social distancing ). Also office was closed for at least a few weeks and even though my wife and son had appointments for services, they never… bothered to reach out to us to let us know so we showed up only to find the office closed and a normal voice-mail when calling. Had to keep calling in order to reschedule for them to complete services as they also never bothered to return phone calls.... Will be filling other complaints with other entities and sources but all I can say for anyone reading this: BEWARE, PROCEED AT YOUR OWN RISK AND CHECK YOUR EXPLANATION OF BENEFITS FROM YOUR INSURANCE COMPANY.

I've been a patient of Dr. Pelletier since 2005. During this time I did try one or two other dentist and quickly discovered that Dr. Pettetier's service was much better. Friendly staff that prides itself on customer satisfaction.