Dr. Mark Alexander Roberts, MD

Office staff is very rude, trues to charge more than co-payment "just in case insurance doesn't pay for labs, etc." Is this even legal??? I have changed doctors because I don't trust this staff. I would never recommend them.

Absolutely Horrible Service! Ever since Susan Wayt left, this place has gone down the tubes. Susan Wayt was very patient, caring, and understanding. Its almost like Ms. Anna Allman doesn't want to get her hands dirty. Been in this office for something that could have caused me to be septic very quickly and then had to go to hospital because she didn't do what she should have done. She is also a very judgemental person. Ms. Anna Allman also changed my medicine without notice or reasoning. She did not call or send a letter to notify me. The office manager Ms. Patricia was extremely rude to me. She also is trying to overcharge me for a few pages of records or notes worth of doctor visits, literally two days worth was all I needed. She (Patricia) claims it's $25 that I need to pay. This place once again is absolutely horrible and should be shut down!

This Dr. Mark Roberts literally came out of a side room of where they take your blood pressure and said “Who was doing all that talking about their back? I want to shoot them in their fu..ing head.” Also, he stared to the sales woman that was there promoting her medicine that “ This Place is a clusterfu..” All because me and a elderly woman were discussing her back surgery and the spine simulator she had put in. I have been to this office 4-5 times and never been so appalled, disrespected, or just in shock in all my life. I always see the nurse practitioner Anna and if I had not paid $30 copay I definitely would of left, but I was there for high blood pressure. This Dr. was arrogant, rude, and just seemed very hostile. I told the nurse practitioner I would not be back and she stated he had been off a little bit, but she was in as much shock as I was. I contacted Medical Board and all no human being should be treated this way and the woman that I was speaking to was 80 years old. If you… don’t enjoy your job don’t be in the practice or learn how to treat elderly and patients in general.

Dr. Roberts, the Nurse Practitioner, Medical Assistants, Office Staff are all exceptional and very friendly. They are all compassionate about taking care of the patients. I have had excellent experiences at this office each and every time I have an appointment.

Dr. Roberts is one of the best physicians in Aiken, SC. He's one of those truly dedicated doctors who cares about his patients--and it doesn't matter if you've only got one crying dime to your name or a gazillion dollars, he treats everybody the same. The man's just a good person as well as a great doctor. He finally talked me into getting a pneumonia shot today--something I'd been advised to get by other physicians and had avoided over the years.

Making appointments is very hard. I can never be seen if I am sick. The office manager is very rude and unsympathetic. She only cares about collecting money and has charged me more then my copay in case I have labwork. Getting refills on my blood pressure medicine is a nightmare. If you come in for a sick visit the office manager will not allow you to get refills because you have to make a separate "refill medication" visit every 3 months. It is imposdible to see Dr Roberts when I do get in for a sick visit. Typically I see a Nurse Practicioner in training. Dr. Roberts needs to take a good look at his staff and make some changes.

Dr. Roberts genuinely cares about his patients and makes it a point to make them feel at ease ... as he thoroughly listens to their concerns. He's been practicing medicine long enough to have seen it all and to know what's what. You'll get an accurate diagnosis ... and blood work is done on site to help get to the root cause of what's ailing you. This man's solid gold as a doctor and a person. His staff is also terrific.

I felt completely at ease with Dr. Roberts and Marolyn the minute I met them and still feel that way. The staff are tops. Especially Josie. I know that my husband Roy and I have the best Primary Doctor in Aiken and we feel that is where we belong. We trust them completely with any medical decision they make on our behalf and feel very blessed that we listened to a friend who recommended them to us several years ago. In turn I have recommended Dr. Roberts to friends who, like us, trust them completely and are very to be in their excellent care.

After an exceedingly complicated series of attempts to get our very sick family member in to see a GI doctor, we arrived in the office of Dr. Roberts. He was our last hope and -- by that point -- our only hope. While our plight before arriving at Dr. Roberts' office is too long and convoluted to go into, I must at least touch on this, because it epitomizes what is wrong with health care in America, as contrasted with Dr. Roberts, who epitomizes that very rare presence in today's world -- a doctor who practices medicine for all the right reasons: to heal. Here was our earlier plight in a few broad brushstrokes. Our family member's former GI doctor (affiliated with MCG) had relocated to another state. As a result, our family member was declared to be a new patient, and would therefore need a referral from his GP (family doctor) to be seen. When he called his GP, he learned that she was no longer accepting Medicare patients. No other GP would agree to see new patients within the month.… Another GI in Augusta was willing to see him, but only if his old records could be transferred from MCG. MCG wouldn't transfer the records without a faxed request from the new GI doctor. The new GI doctor wouldn't do this, since our family member was not yet an official patient. Get the picture? The only option out of this Catch-22 was go to the ER, where the treatment model is, "Treat 'em and street 'em," which generally involves running a few tests to make sure death isn't immminent, and then giving the patient a referral to a specialist, to the tune of a $2000-$3000 bill. Stumbling through this horrifying plight, we finally arrived on the doorstep of Dr. Roberts' office for a 10:00 appointment. At promptly 10:00, we were taken to the examining room. Within just a few minutes, the doctor entered and proceeded to give his undivided attention to the situation. After learning the history and symptoms, Dr. Roberts agreed that the patient was indeed very ill, and assured us that he would get to the bottom of it. After a thorough explanation of the medical terminology, Dr. Roberts promptly provided us with a written order for blood work and a CAT scan, with a note that the hospital was to call him with the results by day's end. To be sure, Dr. Roberts also consulted with a local GI, to whom he was referring us. The two doctors conferred over the phone, made a few amendments to the order and, by day's end, Dr. Roberts called us with the results of the tests. This was yesterday. Today, Dr. Roberts has promised to call first thing in the morning to give us an appointment time with the GI doctor, whose appt. book is backed up for months, but can nonetheless fit us in, at Dr. Roberts' request. Getting an extremely ill person in to see a doctor should not be rocket science, nor an existential exercise the absurd. Once upon a time, you could expect to enter most any doctor's office and get first class care, where the treatment model was based on caring and healing, not on the endless reels of red tape, all spinning toward the bottom line: that profit margin. Entering Dr. Roberts' waiting room, you will not find an impeccably appointed decorator's showcase but, seeing the his roster of patients, you might be reminded of an old line from an old book: "Whatever you did for one of the least of these brothers of mine, you did for me. ..."Dr. Roberts epitomizes all that is and ever was noble about the profession of medicine -- something that most doctors and institutions seem to have forgotten or, perhaps, would rather not think about, since it would niggle at their consciences to know that, given the choice between relieving suffering and worshipping the bottom line, they chose the latter.