Dr. Martin H Kay

HORRIBLE & VERY UNPROFESSIONAL! I have been going to Dr. Kay for over 20 years. Though I have had mostly satisfactory medical visits at this facility, what happened on August 30th, 2019, will ensure that I will NEVER return again. For starters, I had seen Dr. Kay in July for an annual check-up along with some minor skin tag removals and facial dermatology concerns. At that time, he was very friendly and we discussed work and family to the point where he complained about his staffing issues. He said that he didn't have time to take care of all the issues I was there for since several staff members left early without prior notice and if we could reschedule for another date to address all the items I was there for. I agreed to reschedule to a later date as I run my own business and do understand how staffing issues can be at times. He said to make an appt. at a future date and to arrive 30 minutes prior. He also said to notify the front staff that he had approved this arrival time in… order for them to put numbing cream and have it take effect by the time he would see me. I made an appt. and showed up 30 minutes earlier, which also meant taking a half day off from my extremely hectic work schedule. I arrived and told the young lady at the desk that I was to be taken in for numbing cream to be applied. I was told that they would be with me shortly. I repeatedly told the front desk of the request of Dr. Kay while standing in the waiting room and watching the time elapse. I was finally taken in by one of his nurses whose name I unfortunately didn't get (I believe it is his head nurse there) as she is by far the rudest, most unprofessional and unfriendliest person I have ever encountered. She was very unprofessional and unwilling to answer my questions. She had a very condescending tone and demeanor and spoke down to me as if she was doing me a favor by taking me into a surgery room instead of an actual examination room. I asked her for the numbing cream to get a response that Dr. Kay would need to see me first before anything got done. When I expressed my concern on whether there would be enough time to finish all that I needed, she gave me a very cold and "I could care less" look and left the room. Dr. Kay came in and was suddenly a whole new version of himself: extremely rude, snarky and for lack of a better word, HOSTILE! It was very obvious that he was given misinformation by his very unhappy and bitter nurse. He all but barked at me, something about the system being down, and who or why had anyone scheduled me on a Friday for this procedure, and how he is the only doctor to do this procedure through insurance, etc. etc... He wouldn't even give me (a loyal client for over 20 years) an opportunity to explain to him, or better yet, remind him that he had been the one to tell me to come in 30 minutes early, not to mention, had already charged me for this visit at my previous visit. He then said that he was too busy for this and stormed out of the room and did not return. I asked the office staff to see him again as I had no idea what just happened, but that didn't happen either. The staff was extremely rude and the same young lady, (head nurse), actually rolled her eyes when I had previously asked her questions said she would let him know that I needed to see him. His office manager came in shortly and did her job (which she was good at) of getting rid of me by telling me that Dr. Kay is too busy and can not see me today and that we would need to reschedule eventhough I had an appointment. I asked her to send me my file which she said she would call me the following day and get over to me and I have yet to hear from anyone from Dr. Kay's office. I left there in absolute bewilderment. I have never been treated so harshly by anyone, and at a "professional facility??" They are anything but professional. I will take this complaint all the way up to the board if necessary, for if there is a "doctor" who is literally posin

He heard all my concerns and is very detailed! Office staff very friendly and helpful. They do work fast, but I understand. They see tons of patients and during covid... they may be short staffed...

Clean, comfortable & safe environment during COVID. Very attentive- five stars.

Dr. Kay is the best dermatologist I have ever seen and one of the best medical professionals. Both my 8 yr old daughter and I think the world of him and his entire team. From the warm greeting and smile when you walk in...to the team who genuinely cares about you and your well being. Every time we see Dr. Kay, my daughter says in the car how much she likes her doctor....

always in a great mood the front desk is always smiling willing to help

excellent service, outstanding service and care. diagnosed properly and illness resolved. Very competent saff and doctor. Many many thanks!i

takes time explaining everything, everyone is so kind THANK YOU!

Bad experience with the doc and staff. I felt like I was rushed from the office , the staff didn't send the authorization for insurance on time. Still waiting for approval after almost 2 weeks.

It was excellent. I always enjoy visiting the offices of Dr. Kay!!!

excellant! thank you for your time and expertise