Dr. Mary Elizabeth Klenz, MD

Worst doctor's office ever!! The front office staff is insulting (especially the short lady in the front). She acts like a dictator and would not allow you to talk or see the doctor or convey any information you leave for the doctor. Looks like the doctor doesn't care, she was a well-respected doctor for a while but now looks like it got to her head, she doesn't care about her patients.

Front office staff are extremely unprofessional and rude! No common courtesy!! Allows only patient, even though she is a gynecologist and sometimes need to talk to the spouse to clear and clarify diagnosis and answer questions ! When we requested if we could go in to ask questions several times we were denied ! Quoting COVID protocol when we provided information on vaccination (booster vaccinated) they flat out denied ! We have been with dr Klenz for the past 8+ years but, she and her staff have changed over years and it now looks like they are more concerned with money more than anything and irresponsible staff, we recommend any new or current patients to look for another gynecologist, her hospital is not worth the wait !

Had an appointment but never saw the doctor . I had filled out my medical history online on the patient portal as instructed by a letter I had received before my appointment. But then someone at the front office said as she gave me my ID and insurance card “ We don’t accept this insurance “ and closed the window , all the while referring to the Dr.’s office that referred me there that they hadn’t mentioned it was a Medicare plan. No, “ I’m sorry, ma’am “ ; no “can we help with another referral? “ ; She just acted like it was my fault. Won’t be recommending this Dr. !

Great doctor is very knowledgeable able to answer all my question with great detail

Worst experience ever, Took pictocin from 2 to 8 and baby flat lined!!! Epidural numbs you from the waist down not the brain. I was still there and was spoken to as if I was numbed from the waist up to - I quote, "find her husband get him to sign so we can take it out! " It was my baby!!!! not a thing. By a miracle the heart restarts and she never says a thing to me - just get the husband to sign. heart of stone is putting it kindly. Would not give a one except that is the lowest to give. She was semi-nice in the office but heartless in the delivery. Wait time is ridicoulous!! if Tuesday is her day on-call then she should not schedule patients on Tuesday! if Tuesday is you day in the hospital don't rush my delivery just cuz you have scheduled patients!! Its a no brainer - go with another doctor unless you prefer to be treated like a cow.

Dr. Klenz is amazing as Well as PA Rierson. Facility is clean and perfect. STAFF IS HORRIBLE. THEY ARE NOT COURTEOUS AND DO NOT MAKE YOU FEEL WELCOME; ON THE CONTRARY , YOU FEEL LIKE THEY ARE DOING YOU A "FAVOR" IN TAKING CARE OF YOU. THEY NEED BETTER CUSTOMER SERVICE SKILLS AND A MORE CUSTOMER-ORIENTED IDEAL.

Never had any issues with Dr. Klenz or Chris. Staff has always been very nice.

Chris the nurse practitioner is the BEST, she is very knowledgeable, professional and friendly and Dr Klenz is a GREAT OBGYN, but you have to have a lot of patience if you want to see him. Oftentimes, they don't give you a heads-up that your appointment might get cancel. You have an appointment at a certain date and time, but you get to the clinic and have to wait for hours and then in the end the people from the front desk JUST tell you, "We are gonna have to reschedule your appointment because Dr Klenz cant make it!!!." They are so rude, and the way they tell you is completely unprofessional. Unfortunately for me, I have had this happen on multiple occasions. It is very frustrating and inconvenient, especially because I have to keep asking for days off from work just to MAYBE have the opportunity to see the doctor!! THE WORST PART ABOUT BEING AT THAT CLINIC THOUGH IS THAT THE FRONT DESK LADIES ARE VERY RUDE, UNPROFESSIONAL, AND DEFINITELY COULD USE A SMILE EVEN IF ITS A FAKE… SMILE!!!! THEY SEEM LIKE THEY REALLY REALLY REALLY HATE THEIR JOB!!!! YOU WALK IN TO THE CLINIC AND THERE ARE NO HI'S OR HELLO'S.... ABSOLUTELY RUIN YOUR MOOD AS SOON AS YOU GET IN TO THEIR CLINIC. THEY ARE NOT EVEN WILLING TO HELP YOU AND THEY MAKE YOU FEEL LIKE YOU ARE BOTHERING THEM!!!! Hopefully, these review helps the Clinic to DO better with their CUSTOMER SERVICE; otherwise, a refreshing course would be an alternative for them to learn how to approach their patients politely and cheerfully !!!!

Dr. Klenz seems to care more about the money than treating a disease or health problem. I got surgery and when I followed up after one week she asked me if I wanted to get on birth control and Danazol. I said yes and she said to come back in a month to "give me more time to decide". I came back after one month and they had me waiting for about an hour and then they told me to go back home and come back in a week , however I live over an hour away from her office and told the ladies up front that I couldn't be coming any time they wanted and asked to see the RN ( I only needed meds to be prescribed) and they said no.

Very good doctor, highly recommend her. Wait times are long