Dr. Michael Anthony Aranda, DO

I've been a patient of Dr. Aranda's for years and found him to be a fine doctor. However, going back for almost 10 years I can say unequivocally that his staff, regardless of who you deal with is the worst I've ever dealt with in any medical or other field. Don't plan on having any medication issues resolved for a minimum of three weeks. Refills receive the same treatment...

I have a bad cold. Previous antibiotics didn't help. I called to make an appointment, and though I had one. Day of the appointment, I got to the office but the receptionist didn't see an appointment for me tat that time. She asked Dr. Aranda to see me, and he said yes. He was kind and as always listened to me closely and made a diagnosis. I strongly recommend him as a PCP. Very thorough and helpful.

Dr. Aranda has been my "family doctor" for the 23 years I've lived here. Recently, it seems to me that he is too busy to listen very long or carefully to what I want him to know and help me with. Alas.

My two sons and I had been patients with Dr. Little and Dr. Hurley for several years when they were both working at the Urgent Care located in Prescott VAlley. When Dr. Hurley moved to The Doctors' Office in Prescott I, again, became a patient of his and have been for years. Unfortunately The Doctors' Office hired a manager named Josh to run the office and it soon became apparent that Josh didn't care about the doctor-patient relationships and focused on the "all mighty dollar". The office went downhill quickly and the new staff he hired were young, immature, rude, appeared not know what they were doing, and had a tendancy to close the glass partition and laugh and tell jokes while patients were lined up to ask the front office staff a question or check in for their doctor's appointment. Josh is very adament about writing letters to patients who he thought were late for their doctor's appointment, missed an appointment or owed money for prior doctor's visits. The letters he… sent to patients were threateneing and rude and when I brought the letters I had received to Dr. Hurley and Dr. Little's attention they both told me to disregard Josh's letters. Ever since I brought Josh's letters to the doctors attention Josh seemed to have it out for me. The billing department also went downhill as they would send me invoices stating I owed them money for prior doctor's visits when, in fact, I always paid for each doctor's visit the day of the visit. I would attempt to contact the billing department to straighten out the misnderstanding and I would always get a voice recording to leave a message, which I did on several occassions, but my messages were never returned. I would then show up for a doctor's appointment and the front office staff would give me an invoice and tell me i can't see the doctor until I paid the money i owed for my previous office visits. I would then try to explain to the staff that I didn't owe any money for prior office visits and the staff members would close the glass partition, walk away from the front office and later show up with Josh. Josh would tell me that I couldn't see the doctor until I paid the money i owed for the prior office visits. I, again, had to explain that I didn't owe any money for my prior office visits as I paid my co-payment each time I had a doctor's appointent. Josh would then look at my account in the computer, sometimes he would call billing to verify what I owed , and eventually realize I didn't owe any money. Josh would then write a note on the invoice and hand it to me and walk away. He never apologized for the misunderstanding and in his arrogant manner seemed to be upset becuse he was wrong or because he was waisting time dealing with a patient when he could be doing other things. I since have found another doctor to see who doesn't know my health history like Dr. Hurley and Dr. Little did, but I'm glad I don't have to deal with Josh and his threatening letters and arrogant attitude, the immature office staff and the billing department who doesn't appear to know what they're doing. i know I'm not the only patient who has had to deal with the negative changes made at The Doctors' Office, and it's very unfortunate as there are excellent doctors who work there. Hopefully someday someone will realize that the doctor-

I have been going to Dr. Aranda for over 10 years. He is very caring and listens to you. He always makes time and doesn't rush you out the door. I wouldn't go anywhere else.

I highly recommend Dr. Aranda to anyone looking for a kind, personable, caring primary-care physician, who spends as much time with his patients as they need, and answers questions patiently and thoroughly. When it's important, he calls a patient personally, even after hours. Excellent in every way.

Ive been seeing Dr Aranda for a few years now. I would have given FOUR stars, but the process for getting in to see him is quite irritating. There are NEVER any same day appointments or even same week appointments available. Not sure how getting an appointment 3 weeks from the day you are sick in any way helps someone who is ill. They really need a better system.

I have been seeing him for 6 years. He is very caring, takes time with you, addresses all your concerns. I have never had a better Dr in my 53 years!

the doctor is a professional, but his Office Staff is not. They do not return calls,referals are not handled in a timely manner,and when questioned, they seem to put the blame on everyone eles. This has happened not once but 3 times to me. So shop around for better office staff! I will be leaveing his practice!!!!!