Michael Ciletti, MD

My husband and I recently moved to the area. We read the reviews about Dr. Ciletti’s office and we’re thrilled that a well reviewed doctor lived so close to us! My husband called the next day to set up an appointment, gave his insurance information, and the office member said she would call him back within a couple of days to set up his initial appointment. A week and a half went by and nothing. Finally my husband decided to try calling into see if his information had been processed because he is on a prescription regimen and was running low. It took him three attempts at different times to get through because they keep their phones turned off during business hours. Despite that he still made an appointment to go in. I set up an appointment as well around this time with the same issues. When my husband went to his appointment he was instructed to bring all of his medications, okay cool, we’ll get those refilled. They didn’t refill ANYTHING. They also said they had to request medical… transcripts from his previous doctor proving he was taking a certain medication, and they were unable to test for it in house or send him to another facility. Three weeks we waited. No they still hadn’t received the records, better luck next time. At this point I was livid. My husband had been without medication for over a month. I called out previous doctor and went and picked up the paperwork the next day and took it with me to my appointment. Suddenly they had the paperwork. Amazing timing. At my appointment they sent out for my prescriptions. When I went to pick mine up, they were never sent to the pharmacy. Sweet. I’ve been trying to call and get through at least once a day for the last week and haven’t been able to get through because they’re open for like 5 hours a day, even then their phones aren’t on. I’ve called five times in the last hour because you’re meant to close at 4 (it’s 4 on the dot now). Obviously, my husband and I will be searching for a new physician.

I was a patient of Dr Ciletti for several years. I went to him with discomfort in my abdomen and chronic diarreah. He did tests and I didn't get results back for 3 months. I kept calling and kept getting the answering service. They appear to take 4 hour lunches most days. Finally I got a letter in the mail saying I should follow up immediately with a gastroenterologist, which I did. The gastro didn't find anything that would be causing my problem, so I went back to Dr Ciletti. This was 5 months after my original visit! He told me he didn't think there was anything else he could do except a CT scan. I declined and went to another doctor, who, after a very thorough medical history, almost immediately diagnosed a sensitivity to annatto, a natural yellow food coloring put into cheese, butter, orange juice, etc. I abstain from annatto now and I have no more pain or diarrhea for over two years!If Dr. Ciletti had just asked me about my diet and been informed that about 40% of… Americans have some sensitivity to annatto, I could have saved $4000 and a lot of pain. But as long as I went to him, he showed no interest in my health.Oh, and I want to mention that one day I witnessed his office staff verbally abusing an elderly man who had questions about his bill. After yelling at him without even listening to his question, they told him they had wasted too much time on someone as stupid as he.I would think twice about seeing Dr Ciletti for more than a cold or flu.