Dr. Michael Stephen Hanks, MD

Dr. Hanks' office refused to see my sick daughter, who is an established patient, because a past wellness visit was missed. We were told it's a new policy and the lady answering the phone had no power to do anything. We were told to take her to urgent care instead.

This pediatrician office was disappointing on so many levels. The wait time was horrible, our insurance was questioned every time, we were given a major misdiagnosis. We switched pediatricians and it was a very wise move for our family.

We feel this Doctor's office breached trust with us by recommending a Guardasil shot for our son during a routine physical and not disclosing the full cost of the vaccine which is around $1000 and also not disclosing that it probably would not be covered by our insurance company. We have repeatedly tried to contact his billing department and they do not answer their phone and do not return phone calls. We finally were able to speak to his front office supervisor and she was completely unwilling to compromise or help in any way.