MY STORY
*The bus fair from the airport to the hotel and vice versa, and a portion of the hotel cost were covered by the doctor, which was nice of him. (Note: For any consequent secondary surgery(ies), you pay these cost 100%).
*I really liked the breakfast in the hotel, sp the waffle.
*The office/surgery room is located in a nice building across a hospital.
*It was nice that I was given the option to choose a song to listen to when I was in the pre-operation room which calmed me down - I chose classical.
*Cost: It's high compared to other surgeons
*Staff: All staff was nice, except Janet Schmitz, the most bitter staff I've ever seen. She is almost a guarantee that patents will run away and won't come back to that office again. I'd never seen a patient coordinator so keen on NOT willing to fill the schedule of the doctor she works for! When I asked her if there could be a discount, she replied: "In order to reduce the price, we reduce your surgery time!!!"
*Important:… Out of Town Patients: If you travel from far away to San Francisco office, you have to come/fly back to the same office for all your post op visits, and also there won't be any referral doctors for you in your town. No other doctors will accept you to give you post op care even if you pay a full visit fee - you'll be on your own.
*INSURANCE: At the initial conversation they say they accept insurance. They do NOT! They don't process your insurance for you to get reimbursed. Unfortunately not just the doctor and his staff did not process my claim, they strongly advised me not to involve the insurance since they rarely give "Medically Necessary" approval. However, even though I luckily got the approval from my insurance, the doctor and staff were even more decisive NOT to accept and process it & they didn't! My insurance and I also sat a 3-way conference call (Dr. Delgado, my insurance agent, and I on the phone). This is how it went:
A. INSURANCE AGENT: Hello Liz (the doctor coordinator), the patient is also on the line. We need some info (tax Id & procedure codes) about his surgery to reimburse his cost.
B. LIZ: I can't provide you anything, I'll transfer you so you can talk to the doctor directly (she transferred).
C. DOCTOR: Hi, his surgery was completely for cosmetic reason (I'm shocked at this point since he was sabotaging) and no money will come out of us for his surgery. And we won't provide any info to process insurance.... & I have to go now!" (He then left)!! Remember that my procedure was already approved by my insurance as "Medically Necessary", and all they needed was the procedure codes and their tax ID.
*Deposit fee: After you pay $500 deposit, they give you the contract papers. Some phrases may contradict with what he had told you verbally in the first visit. Now if you cancel, your $500 will NOT be refunded.
*Prior Verbal Agreements can be Changed Minutes before your Surgery by the Doctor:
A. He said the doctors who suggested me to have DONUT LIFT (periareolar lift), & horizontal mastopexy-style incisions to prevent excess skin were "CRAZY", because he believed I wouldn't need that, but later after the first surgery w/ him, although it improved, I ended up w/ a dent in one side, and on both side some excess loose skin, and the low & large areolas. The quality of my skin was blamed for, & he suggested a second surgery w/ him for "DONUT LIFT!"
B. Before my payment for the second surgery w/ him, he said on the phone he could lift, get rid of the excess skin, and also decrease the size of my areolas at the same time just w/ a donut lift. Then after my payment for the 2nd surgery, in his examination room and minutes before my surgery, he said he couldn't reduce the size of one areola! As a result, one areola is now larger than the other. I had to pay another full fee for the 2nd surgery even though I was initially told by him that there wouldn't be 2nd surgery charge if there's needed scar revision as a result of the 1st surgery (which was my case)!
*No Stitches!: After the 1st surgery, when I replaced the bandages, what I saw on each side, looked like 1/4 inch wide UNCLOSED incision that had scabbed/crusted over - there was NO stitches! In other words, at least the outer layer of the incisions were NOT stitched up or closed!! As a result, the incisions took an unusual long time to heal, which even concerned the doctor himself. When it finally healed, it left me with two WIDE raised keloid scars!
*Responses: Any Post-up concerns and questions could be taken care of more efficiently. They are often answered too brief w/ delay of up to 3 days, & sometimes no response at all. When there's a response most likely an email, it's as short as: "All is fine!", "Looks good!"
*It was nice that a few times Dr. Delgado personally called after the surgeries to see how I was doing when I was in the hotel & also when I got back home in my city.
*Now: Looks better, but Uneven areolas + a Dent.
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