Dr. Nancy Correne Pachuca, MD

My husband scheduled his first appointment with Dr. Nancy Pachuca to establish care and have his annual physical at the Pflugerville location. He also wanted to discuss the frequent headaches he had been experiencing. The appointment started with a few questions about why he was there, but instead of focusing on his concerns, the doctor spent much of the visit talking about her negative experience at her previous hospital job. She went on at length about how unhappy she was, used several curse words during the conversation, and repeatedly related his headaches to work stress based on her own experiences. We were surprised by the lack of professionalism and felt that the focus was on her personal frustrations rather than my husband’s health. Because we paid out of pocket for the visit, we felt stuck and stayed until the appointment was over. At the end, she simply wrote a couple of prescriptions without performing what we believed was a complete physical or thoroughly addressing his… concerns. Later, I called the office to ask if they could send in orders for his annual bloodwork. The medical assistant told me he would need to come in for a physical before bloodwork could be ordered. I explained that the appointment he had already attended was scheduled as his physical, but she insisted it was not. She argued with me, said no bloodwork would be ordered otherwise, and wanted to schedule another physical, even though we had already paid for one out of pocket. The conversation became even more frustrating because she was reading information from his chart that did not match what happened during his visit. This raised concerns about both the office’s documentation and the communication between the doctor and staff. It honestly felt like they were trying to charge my husband for another visit that should not have been necessary. I asked to speak with a manager and was told someone would call me back. I said I would appreciate a call because I was very unhappy with how everything had been handled. I also mentioned that if the issue wasn’t addressed, I would leave a review describing our experience. The medical assistant responded sarcastically, saying, “Yes, please go ahead.” Based on our experience, I cannot recommend Dr. Pachuca or her team at the Pflugerville location. We experienced poor communication, unprofessional behavior, and a lack of patient-centered care. We expected a thorough physical and attentive medical care, but unfortunately, we left feeling dismissed and disappointed.