Dr. Norman Joel Rosen, MD

He takes calls at all times, makes appointments at patient's convenience, knows his business. He reminds me of doctors who care about patients and are not tied up on what is covered my insurance. He personally is a wonderful man - like my sainted grandfather was.

This review is pertaining to my experience with the front staff. I was placed on hold 4 times, in addition, I was asked to repeat statements multiple times and to spell out terms. I was asked why I was referred to the office; I told the female personnel that was on the phone that I had Hashimoto's thyroiditis. I understand that the front staff does not have medical degrees, however, they should be familiar with basic medical terminology and disease states. She also asked for the spelling of all of my medications. If you work in an endocrinology specialty office, you should know the names of common thyroid medications, such as Levoxyl. Also, your office should easily have access to Uptodate or Lexicomp to verify the spelling of medication names and disease states. I know I am being more critical since I am a pharmacist, but most patients do not have medical backgrounds and cannot give the proper spelling and explanation of the medications they are on. It is the medical office… staff's job to know these things to better help the patient. I have been on hold for almost 20 minutes and have decided to hang up and call another office.

Doctor Rosen cares about his patients. He takes the necessary time to listen and to draw upon his many years of experience to provide helpful information. He follows up with a written note about the visit and the outcome. Unheard of! In my case, he diagnosed a serious potential problem that had eluded my previous practitioner. He is a gem of a doctor.

I was very happy to see Dr. Rosen as a new patient & even though he will be on vacation next week, he gave me his cell number to call to check in to see how I'm doing. Although I have some complicated medical problems to address, I know he will be there with me every step of the way. His staff was so thorough about getting my complicated records to him in a short amount of time & he explained everything so I understood it. I'm looking forward to my road back to great health with Dr. Rosen by my side.

Excellent doctor. Poor staff. Had to call every day for three weeks to get a prescription. Was told that they are not in the customer service business.

I found Dr. Rosen to be very professional, courteous and very knowledgeable in his field of endocrynology. On each one of my visits, he took his time explaining to me in layman terms what my condition was and how he proposed to treat it.

I've seen Dr. Rosen several times over the last two years. At no time was he or his staff anything but kind and caring. They have gone out of their way to find specialists to treat other health issues for me. When I intially started seeing Dr. Rosen I had some health issues that were somewhat unstable. He increased my visit frequency, labs and followed up with me numerous times.He always takes the time to explain in detail and has never made me feel rushed. Excellent doctor!

The main problem with this Doctor and his staff is that they have no concept of how business is conducted in the 21st century. The second issue is that while Dr. Rosen is knowledgeable, his staff is very incompetent.I've been a patient for about 2 years, and recently transferred to a better Endocrinologist that understands concepts like email, credit/debit payment acceptance and communication via telephone instead of the postal service, which this practice relies on.Dr. Rosen issued me a prescription that requires me to take one pill daily for the rest of my life. Unfortunately, they refuse to authorize refills at any major pharmacies (Target in my case). This wouldn't be a big deal if they allowed the pharmacy to fax them a request to renew a prescription, but since the fax machine is a foreign concept to this outfit, they require the pharmacist to personally call the office and leave a message. This is one of the more spectacular office failures I've seen. It's literally… impossible to get a refill prescription filled during a lunch break (I work full time). Once or twice I could understand, but I've been dealing with this for the better part of two years, and with the cost of healthcare in general these days, I feel like my $500/month should at least get me some basic level of service.Lastly, the office staff is typically rude and condescending. They really don't like to be tied up on the phone for more than 10-15 seconds. This makes it difficult if you need to reschedule an appointment.I should also mention that Dr. Rosen's hours are from 6am-2pm, so there's not really an option for afternoon appointments. He's not reachable out of hours, you'll be speaking with his answering service.

Dr Rosen gave me a diagnosis and tested to confirm. When the test results were ready refused to talk to me until I received a letter - which never came. I did a lot of research on my own and when I insisted he talk to me and he got angry that I had researched the medical issue. He prescribed medication and said the staff would contact me in a few days to get the meds. Over a week later I called and they said "the letter" was in the mail and I had to wait for that to get the meds. They refused to call the RX into a pharmacy.

He is the best among any doctors I have seen so far, I have been going to his office for about a year now and he makes one feel so comfortable, puts everything in a simple way and never hesitates to listen. His staffs are very warm and courteous. I would definitely recommend Dr. Rosen to friends and anyone looking for an endocrinologist.