Dr. Owen J Boales, DDS

I’ve been going to Dr Boales for many years. I won’t go anywhere else unless he retires.

The initial Invisalign treatment went well. Before the treatment was completely over, I moved to Memphis and needed my permanent retainer. It took over a month of those getting to me and I called several times to ask for an update on status. I have since then moved to Chattanooga and need a replacement retainer (dog ate it - seriously); I ordered and paid for on Jan. 15; office called me on Jan. 30 to verify my address for shipment and here it is Feb. 9 and I do not have the new retainer. I have called the office 4 days in a row now asking for shipment information and no one has returned my calls. Poor follow up when a problem occurs. UPDATE: I tried for the 5th time to call the office and get an update with no one returning my call. Gave up and asked my credit card company to get my money back which they did.

The initial Invisalign treatment went well. Before the treatment was completely over, I moved to Memphis and needed my permanent retainer. It took over a month of those getting to me and I called several times to ask for an update on status. I have since then moved to Chattanooga and need a replacement retainer (dog ate it - seriously); I ordered and paid for on Jan. 15; office called me on Jan. 30 to verify my address for shipment and here it is Feb. 9 and I do not have the new retainer. I have called the office 4 days in a row now asking for shipment information and no one has returned my calls. Poor follow up when a problem occurs. UPDATE: I tried for the 5th time to call the office and get an update with no one returning my call. Gave up and asked my credit card company to get my money back which they did.

I love this dentist - he's fantastic! He's very nice and personable, goes out of his way to make sure that you're not in pain, and is always professional. I would never go anywhere else for dental work!