Dr. Pamela Jean Courtney, DO

Dr. talked about personal issues/subjects the entire time. Dr. did not exam me or assess my health and wellness. Dr. did not ask me any questions about my health or the recent surgery I had. Dr. skimmed over blood results stating "I was healthier and younger than her so I should not worry". Dr. did not answer any of my questions regarding my recent diagnosis through a specialist. Dr. said "I shouldn't worry about any of it" and stated "don't go there" Dr. did not do a wellness checklist or review any of my medications or history from the computer chart. Dr. did not evaluate a mole when asked, instead Dr. left the room to retrieve me a friends business card for dermatology. That friend is not even in my network. Dr. was rushed and careless talking about movies, weather, politics and her family. Dr. expressed to me disagreement with colleagues/staff at Martin's Point where Dr. is employed.

Before she moved to Westbrook she was a wonderful doctor who took care of her patients. Now it’s hard to even get an appointment and when you do get in, there is no time to address concerns you have. There is no follow up because you didn’t get to address your concerns. I love Dr Courtney as a person but I am not there to socialize. I need a doctor.

I will start off by saying that she was a really good doctor for my husband! For me not so much! The first time I had her for myself she asked me why I was there when I was her physician assistant's patient. It didn't seem to matter to her that her PA was on vacation and I was sick, I should have wait to see the PA! Now she is my doctor and I've stayed with her more for my husband than myself because he didn't take change will! At my last office visit she wasn't happy with my numbers and informed me that if I didn't get things under better control I could be fired as a patient!!! I've decided to take matters into my own hands and found myself a new doctor. Once again I'm unhappy because her office is taking their sweet time to forward my records to my new doctor. It's been a month and a half since I filled out the forms at her office!!!

Dr. Courtney is very easy to talk to and never makes you feel rushed.

So, let's start with my confirming the awful appointment. Unfortunately my vehicle had broke down and at the time of confirmation I was unsure of a way to get there and said I would call back with my definite answer by days end. I called to say I would be able to keep the appointment and in return the response was, *pfft* "okay if we called this morning to confirm why are you calling?" I had to bite my tongue. Arriving to the appointment I went to check in. The receptionist saw me and not once gave me any kind of greeting she'd be with me shortly; after she finished dressing herself, put on her lipgloss, and my favorite....checked her CELL PHONE before giving any kind of acknowledgement I stood in her window patiently waiting for her pampering sesh to be over with to check in. Needless to say I knew who it was I confirmed with because the attitude didn't prance away as I was told about my co-pay and she didn't waste any time ripping it out of my hands either. On to the actual… appointment. The medical assistant was courteous and I was pleased with her. She did her thing and told me the doctor would be in shortly. Mind you, the alloted time frame was 30 minutes. The doctor came in with only SEVEN minutes to spare. How do I know? She told me so! That was followed by the "let's hurry this up and tell me why you're here, I don't have all day." I'd try and explain things to her with her constant disruption telling me to hurry. Finally I got up and grabbed my things and said "I'm sorry I'm wasting YOUR time I can leave and come back." Her response? ! "Maybe you shouldn't come here and this isn't a good fit for you." Whoa! Hold your tongue doc! First off YOU were late coming into my appointment and told ME to hurry up, remember you reminded me YOU only had SEVEN minutes left to spend with me and that I had to hurry it up? Second....I pay you to listen to me not disrupt me and tell me to hurry it up because you went over the alloted time with the patient you saw before me. After this experience I WILL NOT be returning and can only hope I save others the grief you may cause her by wasting her time. Or better yet, might take away from the receptionist being on her phone. Beware!!