Dr. Patricia Peterson Fontenot, DO

I would have give her and her office staff a zero star because that what they deserve. I have a made an appointment at least two weeks ago to refill my meds that I take daily and to do the blood work .. an office staff called me a day prior to my appointment to ask me about my insurance. I gave her the info. I have a short term insurance that renews automatically Avery 3 months. So I got to my appointment at 9:15am and I was told that they can’t vetify my insurance so I call them and was able to provide them with the new policy .. I was able to verify my benefits.. so I’m there for almost an hour ... I asked them why she did not call me back to let me know she was not able to verify my insurance so I can provide her with the correct info so no time will be waisted on my appointment. So by the time they got my benefit The doctor refuses to see me or even give me a week medication so I can wait. I said can I at least do blood work ..nope they definitely refused to refill my meds for a… week while they gave me an appointment until 5 days later not even the following day. This doctor and her staff are definitely not professional don’t have heart for patiences . I have been going to her for a least a year and this is how I got treated . Please do your self a favor and safe yourself the aggravation . I had took a couple hours out of work now I’m out of meds and I do not know how I’m going to do it.

I will just say this.... if you want to be talked to like a child, belittled in front of your children, if you have ANY questions or concerns with vaccines and how they affect your child and if you may want to get them on a vaccine schedule outside of the one that she approves of, if you want someone with a hateful and disrespectful bedside manner that always seems to know more about your child than you do, if you want someone who rushes you through appointments and gives you that passive aggressive attitude, someone who doesn’t mind making money off Medicaid patients but obviously has a problem with them when they don’t do things her way, someone who tells you this is HER office and basically that you will do things the way she wants to or you’re out of here... you get no choices. THEN HERE YA GO!!!!! If all of that above is what you want in a Dr and caregiver of your children then you have found your match!!! She does NOT need to be treating children, not small ones anyway. I later… found out after my appointment and the things that occurred that I have EIGHT PEOPLE I know of on a personal level that can’t stand her and have had similar and upsetting experiences with her. EIGHT people!!! I mean that’s not a coincidence and it’s not just an issue with me. A Dr is supposed to be informative and helpful, if a parent is uneducated on something or nervous about issues, vaccines, or problems she has with her child she should be able to go to her child’s dr and be spoke to like an adult, given honest but helpful and kind answers and not judged. When you leave the Dr office and your six year old is saying Mommy why was she so rude to you before you even get in the car then clearly it was not a good experience. The way I was treated and talked to was COMPLETELY and TOTALLY unacceptable and uncalled for. She has zero bedside manner, is always a grouchy un happy person and obviously needs to retire and I can give you personal contact of many people that feel the same exact way. Do yourself AND your child a favor and find a REAL pediatrician.

She is an amazing doctor. I saw her as a child and she sees my children. I agree that her staff isn’t the greatest but I think the negative feedback they have recurved has made an impact. They are more friendly than they were in the beginning. I don’t really care for her MA or Nurse she has on staff. When seeing my child she acts annoyed if I answer instead of my teenager but who knows their child’s health better than their mother? Also I’ve had issues with billing and getting preauthorizations. Other than that I will remain a client. She’s the best we’ve seen in Sunnyvale/Mesquite area. She takes time and thoroughly examines my children and answers any concerns.

The receptionist is ALWAYS very rude. We are required to update our personal information at the beginning of every calendar year, yet when we get mailed a refund check to an address we have not lived in for 2 years. All because the receptionist didn't do her job and verify the correct amount we should have been changed and didn't update our address. Now I have to fight with billing to get my money.

Dr Fontenot and her staff are very professional!. I have been seeing Dr Fontenot for a many of number of years. Always treat like part of the family!

My family has been seeing Dr. Patricia Peterson Fontenot since they were born. Children 19,18,17, 7. We have loved being a patient of hers. She would be the first pediatrician I would recommend to family and friends. The staff has always been wonderful and we have followed her during her career following several location moves. (Mesquite, Forney, to Sunnyvale) That is how highly we value her as our family doctor. However, after the unprofessional display and poor bedside manner she displayed in front of my children (her patients) we are firing her as our family doctor. Below is an outline of events. 5/5/16: Appointment made for Lauren Lopez for shots for her clinical program. 5/11/16: Daughter arrives with her brother ( age 19) for appointment. 8:59 am: Daughter calls stating if we have a copy of her current shot record. I told Lauren we have been a patient of Dr. Fontenot since she has been born, they should have those records. The nurse gets on the phone and I tell her… the same information. She states that they no longer have access to old records do to a facility move; but will do a titer and check her blood for the Hepatitis vaccine. I am okay with that and hang up. 9:12 am: I get a text message from my son that Dr. Fontenot is requesting a copy of her most recent shot records. I call him and request to speak to the doctor. She opts to put me on speaker phone. I tell her we have been a patient of hers since Lauren was born. She very rudely states â??I know that and havenâ??t seen her in 2 yrs.â?? She has not needed to see you during this time. Again, I state you have the most current shot record. She states â??No, I did not give her the 7 yr. old shots, I cannot find it in my records. â?? Again I tell her we only see her. At this time she is irate and yelling at me stating we are waiting to the very last minute to gets these shots and now we want her to jump through hoops to get them done. I remind her â??Dr. Fontenot I have four children who see you, I do not appreciate the attitude.â?? This makes her even more upset, yelling and she scolds me on how she is supposed to do a TB test but there office is closed on Saturday. I tell her at the time of scheduling this was conveyed, this is the date the office scheduled me for. I am well aware of how a TB test is done. She then again yells at me â??Well if you know then you know I cannot do it this late notice.â?? By this time I am done with the lack of bedside manner she is displaying in front of my 16 yr. old daughter and son. Who by the way are her patients and have been since birth. I thanked her for her time and stated we will be looking for another doctor to care for our family and I disconnect the call. My son calls back to tell me as they were leaving she was very unprofessional stating, â??Oh well she just wonâ??t be in the program.â?? By the way Dr. Fontenot the date on the letter is a soft date, we spoke with the program director and were given more time. You would have known that had you chose to listen instead of attack. This exhibit of behavior just demonstrates that I and my family were just â??paycheckâ?? for her. And how can she not have access to my familyâ??s old records.

Dr Fontenot and her staff is excellent always answers any questions I have or concerns expecially since my son is autistic. Dr Fontenot is very thorough about making sure she looks over my son well and always answers my questions.

The staff is absolutely horrible. I called to get my son in because he has been running a fever for two days. They set the appointment and called me back about 20 min later when I was headed that way saying they had to have his ins card because my ins changed. My ins never changed and his card was on file. I informed her of that and she then go an attitude with me saying I DID have different ins at that time and I will NOT be seen if I don't have my NEW card. My son is not well at all and thanks to them, will not get better. Thank God for ER's.

I have 3 small children with no help. I made an appt. The office called and changed it. So I take off work rush there for them to tell me I need a medicaid card. So I missed work and rushed for nothing. So I get card 5 to 7 days reschedule appt. Appt. Is at 930am so of course I have to miss work again. So I go into the office and they tell me they don't take his insurance because he gets ssi. Wow, Could they not have told me from day one and not put me through this escapade.

My 2 girls 9 and 3 visited doctor Fontenot for the 2 time in her new facility my 3 year old was very tired my 9 year old was going allergy testing and ...