These surveys are so unfair. What exactly does a half hour waiting time mean? Does it mean you're the only one in the office, or were there 10 others in front of you not counting the 5 already waiting in the examining rooms? If you're number 16 on the totem pole, then a half hour wait is pretty darn good. Is this with an appointment, or were you squeezed in between an already busy schedule? Were you just there for a blood draw, or bleeding and needing stitches? Apples and oranges.
I as well as my entire family have been going to Dr. Dambach for years. Sometimes we wait, and sometimes we're taken immediately. Sometimes he's chatty, and sometimes he's not. It depends how busy he is and what his priorities are the moment you happen to be there. It has nothing to do with bedside manner. It's called being focused, professional, and believe it or not, considerate of those needing a little more time then you do on that particular day.
If this is your first visit with Dr. Dambach,… you'll find his staff very pleasant and professional. The girls are sweet and on the ball. I can't say enough good things about Gail, Sharon, and Kelley, just to name a few. When you step off the scale and look to the right, you'll probably see him in a plaid shirt/ jeans/ glasses, very low key, looking over a clipboard talking to someone at the nurses station. Most likely having her call in a prescription etc. He may smile, he may not. It may even look like he's ignoring you. Trust me, this man doesn't miss a beat. He's probably checking out the way you walk in whether you're in pain, or routine check up, as he's simultaneously thinking of who he just left, who's in the hospital, who's in his book, and who's waiting in which room and where he's needed most.
He reminds me of John Denver, with a John Wayne personality. "Yep, nope, blood work looks good, here's your prescription, have a nice day". My kind of Dr. Some may be disappointed if he doesn't stick around to chit chat, but if he just took a lousy 4 minutes on each patient, with about 15 waiting, that would mean the next poor soul to walk through the door would wait one full hour. True, sometimes we have to wait. The nurses do the preliminary work, he'll walk in, look it over, do what he has to do, say what he has to say and he's out the door. But here's the part they never seem to cover in these generic surveys...
Our family will never forget the care my Mother had right up until the day she closed her eyes. We are, and will always be forever grateful to his entire staff. Sometimes he'd have her in his own office so there was more room for her wheelchair. He was so compassionate, kind, and considerate. Sometimes, as busy as he was, he'd spend good 40 minutes, looking into her sad little eyes and answering every little question. So the next time you impatiently wait, be thankful he's not telling you or your Mom how many months you have to live, or what stage cancer you have. He's one of the few that is not there to win a personality contest. He'll pick and choose where he's needed most. He's not going to sugar coat anything. He'll tell you straight, cut to the chase, and give you the bottom line, and I respect that.
If you don't want to wait, go to any Dr. Schmoe without a following and you'll be taken right away. He'll probably have plenty of time to laugh and tell you a few good jokes. But if you want the best, bring a good book, pack a snack, and go to Dr. Dambach.
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