Dr. Robert Aaron Greene, MD

CNY Fertility Clinic does its absolute best at making what is already a stressful and trying process as bad as it can possibly be. The nursing staff (I will say that the front desk staff is wonderful) is often hurried, rarely having looked at your chart before seeing you. More disturbingly, you rarely see the same nurse twice and there is no consistency in treatment. As a patient, I have been told completely contradictory things numerous times about diagnosis, treatment options, current treatment plans and future treatment plans. I have often had to check back multiple times to clarify completely contradictory instructions or instructions that blatantly ignore discussions with doctors. If you have to call the nurses for any reason, expect to be kept on hold for long periods of time and then be treated like you have committed some type of crime for asking a question (often a question resulting from differing instructions) or for asking for test results (often after being told… that you would hear back on those results well prior to calling to check). You will notice that the above criticisms are targeted mostly at the nursing staff. That is because it is nearly impossible to have a discussion with one of the doctors in the practice. The doctors will breeze in for a two minute discussion prior to putting you under anesthesia (which is a great time for medical consultation). Multiple times I have asked to make an appointment with one of the doctors to discuss treatment plans. Even in the middle of a treatment cycle (where timing is short and medical decisions often need to be made quickly), when I ask to speak to a doctor, I am told to make a separate appointment. When that is attempted, I am told that no appointments are available for weeks. Even after pressing further and being given a phone number for one of the doctors, I did not receive a return call for days. From what I have seen, the practice is dreadfully disorganized and is most concerned with collecting payment and not at all concerned with treating its patients. If you can avoid this practice all together, I would highly recommend it.