Dr. Robert William Mann, MD

Consider this a ZERO STAR review, for complete lack of professional conduct, total absence of communication among clinic staff, and the trifecta of laziness, apathy, and incompetence. I transferred my daughter here from the Magnolia clinic in October, because this is closest to our home. She has had four sick visits and a visit for a flu shot - that's five visits. For these, I have TWO care summaries: October 31st, her first visit, and today, for the flu shot. I sent a message on January 8th, after having sick visits on 10/21, 11/3, 11/7, and 01/04, stating: "There are no Care Summaries listed since Halloween, even though my daughter has been in FOUR times since then. There are also no test results listed. Her fever is back up to 104 right now and I can't reference back to her visit last week because no information was uploaded to the profile. Was she negative for strep? Was she negative for the flu? Was she tested for more than one strain of the flu? All questions I can't… answer!" (The only visit that shows ANY test results listed was the 11/03 visit - not the initial visit on 10/31 or the SECOND followup sick visit on 11/7/17. This was particularly grating, as I NEVER received any actual diagnosis for my daughter, but I needed to know in order to notify her school and gym so appropriate sanitation could be done, because gram-negative and gram-positive bacteria/enveloped vs non-enveloped viruses, etc. require different sanitation protocol for infection control.) The response I received from Kristine Crabtree, RN, states: "I can't address the care summaries but she was tested for type A&B flu and was negative and her strep was negative as well hope that helps" Moderately helpful, yes. Addressing a major issue with keeping appropriate patient records? No. Other issues with this office: 1) I was told that I needed to provide authorization for my mother to bring my daughter in, and that verbal authorization was not enough. I sent that authorization in via fax, yet STILL received a phone call at the time of appointment, asking again to send authorization which should already have been in my daughter's patient profile. 2) I received a phone call from the office to "follow up" on how my daughter was feeling since her visit on 11/3...WHILE my daughter was in the office on 11/7, being seen AGAIN, because she was still ill. They somehow had no record of the appointment being made and her being physically there, at that moment. 3) The initial visit, on 10/31, included the nurse telling my husband that it was 'something viral, and she just needs rest and fluids and it should run it's course in five to seven days', even though I informed the office that she began running a fever on 10/23 and I did OTC medication/rest/fluids FOR EIGHT DAYS prior to her appointment. 4) TODAY (01/24) I received a phone call from the office at 9:06 AM (appointment was 9:05 AM,) telling me that they could not give my daughter a FLU SHOT, because I had not changed the primary physician on her insurance card. They've seen her (and billed our insurance) four previous times for sick visits, but somehow are unable to bill a flu shot, which you can receive from a PHARMACIST at a pharmacy. I asked if they had tried to bill the shot yet, which they had not. They then proceeded to make my mother and daughter wait, seeing FIVE patients that came in AFTER my daughter, until 9:40 AM when my mother complained about the wait. This was clearly retaliatory for my response to the earlier phone call; which was to say that there would be no problem with the insurance billing the flu shot, and I know that because I process medical insurance claims for a living. So thanks for increasing my family's risk of exposure to the flu during an epidemic by making them wait 35 minutes past their appointment time for a shot that took up five minutes of your day. I won't be updating the PCP to Dr. Mann today, because I'm transferring her out of this truly miserable excuse for a pediatric office.

EXCELLENT SERVICE. MY KIDS LOVE DR. MANN ROBERTS

We have been seeing Dr.Mann for 5 years. We love him. In my opinion, he's the best in Mansfield. I've also heard other nurses at the nearby hospital say the same. We love him.

A very caring doctor with loads of experience and great with children.

Excellent with all ages. Newborn to late teens. Great with explaining and taking time for questions from over-excited parents.