Dr. Robyn Leigh Dragoo, OD

I came here for a routine eye exam to get new glasses using my vision insurance, which should have only required a $10 copay. Unfortunately, my experience with Dr. Robyn Dragoo was very disappointing. The doctor only asked a quick question about whether I had dry eyes and did not provide any medical treatment. However, they used my Social Security number to bill my medical insurance without my permission and then charged me $119. A simple vision exam was changed to a medical visit that I never agreed to. On top of that, the prescription Dr. Dragoo gave me was incorrect. My new glasses cannot see clearly near or far, so now I need to get another exam somewhere else to fix the issue. Overall, the billing felt misleading, my insurance information was handled in a way that made me uncomfortable, and the prescription itself was inaccurate. I would strongly recommend double-checking your billing and prescription if you plan to come here.

I went to Focus EyeCare for a routine eye exam, which is covered by my vision insurance with only a $10 copay. Dr. Robyn L. Dragoo performed the exam for my eyeglass prescription, but instead of billing my vision insurance, she billed my medical insurance — even though I never provided that information. When I noticed the error and asked her to correct it, she refused to do so, and I was charged the full amount instead of just my $10 copay. I’m very disappointed by how this was handled. Patients should be able to trust that their providers bill the correct insurance and respect what was agreed upon at the time of the appointment.