Dr. Rod Stern

This is the worse place to take your kids. This place are racist especially if you are Hispanic. This office and Dr. Rod Stern doesn’t support their patient’s needs even if you have an appointment. Yesterday my son was refused treatment care because we asked the Dr. about why he doesn’t responded to our emergency call, he was so rude and immediately said in front of my son .. that we have to take him with another different doctor if we complain too much about it . We wait 2 days to see him and easily he said “ take your son with another better doctor or a emergency room “ he doesn’t care about the COVID time.. all this in front of my son , my son was crying so much and my child needed urgent dental work and Dr. Rod Stern refused treatment. He needs medical ethics training , patient care education and be more gentle with the kids when he talk in front of them. His office staff refused to let me talked with him 1 day before when we called and he didn’t take the phone . His staff… said “ he said take your son to ER “ I asked my son’s pediatric and she said is not necessary to take to ER just he needs to see his dentist pediatric just to be sure if the teeth r ok. Especially because of the COVID the last place to take him is an Emergency Room.. Parents I will urge you to think twice before choosing this office. Again more if you are Hispanic , and be sure he removed the cavities , he only take 3 min to removed , and if you go with another dentist the cavities it will be still there . All of this make us feel disappointed and frustrated because He don’t care , that we traveled more than 45 min to see him because we live so far from his dentist office , it was a emergency check , we wait 2 days to see him , we wasted our time and we ask for 1 day off in our job. And the most important part my son didn’t received the emergency care, and he felt disappointed about how the doctor decided not accepted him.

Dr. Stern chose the wrong profession. He lacks empathy, experience & has absolutely no idea how to speak to kids! He has TERRIBLE bedside manner. The visit was HORRIBLE experience & my daughter left his office in tears! Dr. Stern diagnosed my daughter without even examining her teeth! Not to mention, His diagnosis was completely INACCURATE! Absolutely DO NOT RECOMMEND this Dentist to anyone!!!

Dr. Stern does not have the patience, warmth or bedside manner needed to deal with children. They can’t teach that in dental school, and he’s certainly lacking. If your child is even mildly apprehensive about going to the dentist, DO NOT a use this dentist. He’s rude & impatient with children. He gets flustered way too easily with a nervous child. Not a good trait for a pediatric dentist. I have him 2 chances to prove me wrong, and both visits were HORRIBLE experiences for my kids. We walked out of the 2nd appointment without getting the work done because I wouldn’t allow him to touch my child when the dentist was so clearly frustrated. Whether it’s inexperience, or just the wrong profession for him, it’s unacceptable. A separate issue, the hygienist made a VERY dangerous safety mistake with my child, and when I addressed it, the dentist for very abrasive.

Dr. Rod Stern lack experience and his office lacks any culture of care or empathy training. The tooth work he did on my child came out while she was eating soft food within 24 hours. Then he refused to acknowledge the poor level of work. It's takes a good person and a ethical doctor to admit wrong. What a shame to the medical field to train doctors to put ego, money over patient care and empathy.