Dr. Roger Anibal De La Torre

I have never been treated so horribly by staff in my life. I waited 42 minutes for an appointment and when, and after 30 minutes inquired with the receptionist, who said "they are busy". I was not seen by a Doctor for nearly an hour. Only to find out that the scheduler put me down for the wrong appointment. I was very specific when I called in the appointment that I did not want surgery. I was there for nearly 2 hours and paid $40 for nothing. When I tried to get clarification, to ensure that I was setting up the correct type of appointment, I could not get that confirmation from the schedulers. I asked the receptionist for a call back from the office manager. I cannot afford to lose another 3 hours (including driving) off from work and pay $40 to have another wrong appointment. The receptionist said the office manager would call me back that day. By 10 am the next day, I had not received a call back and called in. It was an appointment setter who took the call and… again, was rude to me when I tried to explain the reason for the call. Eventually, the office manager, Bobbie called back and told me that they are going to consider if they will let me continue to be a patient because I called multiple times (2?).

Excellent care given!