Romana Usman, MD

I am so lucky to have Dr.Usman as my family doctor. She listens and spends time with me when needed. I have called and needed to talk to her and she will actually take time to call me back, I know many doctors do not do this. Dr.Usman noticed when I was in crisis and sent someone to my home to check on me, this was how I got the in-home support that I so badly needed. She is kind and gentle and it is so important to have a doctor who takes the time to get to know you and to really listen. When I had my hip replacement she took the time to come to the hospital to come and visit me, even though she is very busy. I would never think of finding another doctor. I look forward to my doctor appointments with Dr.Usman. I cannot say enough about this wonderful doctor. It was pure luck that I found her, I had been changing doctors for over a year and my first appointment with her I knew that my search was over I had found the right doctor for me.

I had two good initial experiences with Dr. Usman & then two quite bad ones, to wit: I was advised by a GI specialist to have my gallbladder removed, which would require referral to a surgeon from my PCP, Dr. Usman. I called her office at least twice to request and follow up on this referral & was assured that it would be taken care of. A month later, nothing had been done until pressure was put on by the office of the GI doctor. Two days before my surgery, I came down with very uncomfortable symptoms of a urinary tract infection & called Dr. Usman's office; since this was a day that she was out of the office, I was told that she would be informed and would get back in touch with me. Hours later, I called again to find that she had not been reached; I stressed, again, that my symptoms were getting much worse and that I was concerned about getting a bad infection before surgery. I said that I needed to know if Dr. Usman was available or whether I should try to find another doctor.… Her office called back to say that there was a prescription for me and that I 'was welcome to find another doctor.' This was clearly not a friendly message. Rather, the point was that if I was going to be so difficult, I should go elsewhere.Really, is it unreasonable to pose the question, when you're sick and getting sicker, whether your doctor is available to treat you or whether you should not waste precious time & go elsewhere?